Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job Summary
The Associate Chief Operating Officer, Ambulatory Cardiovascular Services (CVC) and Ambulatory Surgical Specialties will provide the leadership and direction necessary to manage the day-to-day business operations of surgical, medical, diagnostic and therapeutic clinics within an outpatient setting including planning, operational efficiency, finance, information technology and quality.
The ideal candidate demonstrates success working across multi-site, multi-specialty networks, building strong, collaborative relationships with physicians, staff, and system stakeholders. They align operations with organizational strategy to deliver high-quality, patient-centered care. They are experienced in leading initiatives that strengthen market presence, integrate services, improve practice site performance, and develop engaged, high-performing teams. They excel at fostering internal and external partnerships, recognizing the unique value each unit contributes to building an integrated delivery system.
Organizational Relationships
- Has a direct reporting relationship to the COO of Ambulatory Care Services
- Partners with the Physician and Nursing leaders to effectively oversee, operationalize, and implement Ambulatory Care strategic and operational priorities
- Oversees Ambulatory Care Unit (ACU) Group Leadership and ACU Clinic Leadership to identify, resolve, and appropriately communicate safety, quality, and care delivery issues
- In partnership with physician and nursing leadership, the ACOO provides functional and operational oversight of ACU Group Leadership for departments aligned to their Interdisciplinary Program, and respective ACU Clinic Leadership
Responsibilities*
- Responsible and accountable for the day-to-day operations of the medical, surgical and therapeutic clinical practices within ambulatory care services.
- Participates with executive leadership in establishing performance expectations, communicates expectations to Clinic leadership, delegating authority as appropriate. Promotes practices and processes that contribute to success; directs the effective management of barriers that impede achieving targeted results.
- Contributes expertise in operational matters to the development of the health system's strategic plan. Ensure that day-to-day operations are conducted in full alignment with approved plans.
- Oversee the administrative structure of all assigned clinical operations within ambulatory care to ensure high quality, efficient and cost-effective contributions at every stage of the healthcare delivery process.
- Assist practice teams develop and implement improved models of clinical care delivery that are consistent with organizational and specialty-based goals.
- Oversee the budget process to ensure comprehensive accounting of projected revenue and expenses associated with efficient clinic operations.
- Collaborates with the practice medical directors, physicians, nursing and their administrative partners to develop and grow clinical services, assesses operational efficiencies, and makes the necessary changes for improved patient access and patient flow.
- Establishes initiatives designed to increase patient, family, staff and physician satisfaction.
Required Qualifications*
Education
- Master's degree in health services administration or business administration or an equivalent combination of education and experience
Experience
- At least seven years of progressively responsible experience and proven success in the management of health care delivery and a history of successful execution of initiatives in ambulatory care operations or physician practice management (additional years of experience highly preferred)
- Considerable health care experience and strong experience in managing clinical operations/practice management
- Proven experience managing in complex organizations
Skills/Abilities
- Proven ability to drive significant organizational change. Must be comfortable in a matrixed environment and leading people through change processes.
- Strong physician practice operations background.
- Proven expertise in performance improvement approaches and trends with the ability to work effectively with others in advancing these activities. Demonstrated success leading initiatives that have significant impact across the organization.
- A track record of effectively partnering and communicating with physicians to achieve objectives and results. An administrator who enjoys collaborating with physicians and is viewed as a balanced leader and a champion for patient quality and clinical excellence.
- Demonstrated knowledge of the business aspects of group practice management with an ability to identify and develop strong managers, staff and teams.
- Strong systems-thinker; able to see the entire picture and what needs to happen to make both front and back office functions flow smoothly and efficiently.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Comprehensive benefits plan options, with excellent medical, dental and vision coverage effective on your very first day
- 2 to 1 Employer Match on retirement savings
- Paid Time Off
- Tuition Reimbursement
Health and Wellness incentives
Work-Life Programs - to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources and flexible work arrangements
- Free access to LinkedIn Learning which offers more than 20,000 high quality, on-demand courses available at any time
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
Timeframe
- To be determined, as soon as feasible based on re-allocation of candidate's current effort.
Performance Evaluation
- To be determined, based on identification of the Chief Operating Officer's assessment metrics.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.