How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job Summary
To provide support and coordination of divisional patient care services.
Responsibilities*
Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).
Accurately verify patient information, including demographic details, medical history, and insurance coverage.
Serve as the point of contact between patients, healthcare providers, and administrative staff.
Communicate appointment changes, test results, or instructions to patients clearly and promptly.
Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services.
May collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.
Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care
Monitor waiting area activity and assure a clean, organized, and safe environment.
Promote personal comfort and convenience of patients and families by routinely checking their needs.
Provide information regarding hospitals and community services as needed.
Accurately record any phone messages and assure they are forwarded appropriately.
Utilize paging system to contact appropriate staff as required.
Prepare patient itinerary, consents, and all other appropriate correspondence.
Identify and track reoccurring operational problems and participate in resolution.
Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.
Communicate with referral coordinator staff to ensure patient waivers are distributed as needed.
Required Qualifications*
Graduation from high school or an equivalent combination of education and experience.
Desired Qualifications*
- Adhere to high standards of teamwork by demonstrating adaptability, dependability, flexibility, and consistently sharing information and resources with others.
- Demonstrate ability to work independently in an ever-changing and potentially stressful environment. Demonstrate strong organizational skills.
- Demonstrate dependability, professionalism, ability to accept direction and shows attention to detail.
- Demonstrate strong written communication skills displaying ability to spell correctly and shows use of proper grammar.
- Demonstrate strong interpersonal and oral communication skills including active listening
- Excellent attendance record.
- 1 year experience in direct customer service setting involving face to face or over the phone patient/customer interaction.
- Knowledge of basic medical terminology.
- Working knowledge of MiChart (Cadence, EpicCare, and Radiant)
- Familiarity with medical terminology.
- Experience in a health care environment.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Schedule
Monday - Friday, 2:30pm - 10:30pm
Work Locations
Mott Children's and Women's Hospital
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.