Patient Services Intermediate

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Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

Provides an intermediate level of customer service and clerical support to patients and referring providers within either inpatient or outpatient settings. Assist in scheduling of testing contact center services (EKG, Echo, and DVU).

Responsibilities*

Characteristic Duties and Responsibilities

  • Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).

  • Accurately verify patient information, including demographic details, medical history, and insurance coverage.

  • Provide customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.

  • Coordinate testing contact center services with physicians and medical staff.

  • Perform telephone triage and distribute tasks according to standards.

  • Confirm, notify, and remind patients of appointments or changes.

  • Inform patients of required preparation for visits/tests.

  • Maintain and access patient records across multiple systems (MUSE, MiChart/EPIC, etc.).

  • Manage work queues and schedule for testing contact center services.

  • Testing services include Holter monitors, event monitors, EKG, stress test, etc.

  • Order departmental and breakroom supplies.

  • Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care

Supervision Received

Direct supervision is received from the EKG Department Supervisor.

Physical Requirements

This position requires infrequent standing/walking.

Required Qualifications*

  • Graduation from high school or an equivalent combination of education and experience.

  • Minimum 3 years of experience

     

     

Desired Qualifications*

  • 3 or more years of customer service experience within a medical environment

  • Knowledge of University of Michigan policies and procedures.

  • Experience with MiChart and Cadence scheduling.

  • Experience in a large healthcare setting.

  • Medical scheduling experience
  • Familiarity with medical terminology.
  • Strong communication, organizational, and customer service skills.
  • Ability to multitask and work both independently and in a team.
  • Strong computer skills.
  • Understands and demonstrates the core concepts of Patient and Family Centered Care (PFCC). including: Respect and Dignity, Information Sharing, Participation, and Collaboration.
     

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  • 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

40 hours per week, Monday-Friday, between 8:00 AM and 5:00 PM. 

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.