Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components: patient care, education and research that together enhance our contribution to society.
Job Summary
The Milk Room Manager will oversee dietetic technicians and temporary dietitian assistants who work in the C&W Milk Room. The Milk Room is responsible for the safe, accurate, and timely storage, preparation, and delivery of human milk, infant and pediatric formulas, oral nutrition supplements, and enteral nutrition formulas.
Responsibilities*
Operations Management
- Serves as manager on duty in operational areas, as assigned.
- Oversee the delivery of patient education provided by dietetic technicians, including cardiac diet and food-drug interaction education.
- Oversee documentation entered in the electronic health record by dietetic technicians and temporary dietitian assistants.
- Oversee the processing of charge entry for the delivery of services.
- Oversee the receiving, handling, storing, preparation, and delivery of oral nutrition supplements, enteral nutrition formula, infant formula, donor human milk, human milk-based human milk fortifiers, and additives.
- Oversee the maintenance and proper use of equipment.
- Ensure safe storage, cleanliness, sanitation, and overall condition of physical spaces and stock rooms where formula is stored and prepared, in accordance with regulatory/accreditation standards and Food Code.
- Procure and manage inventory of supplies, including formula, donor human milk, human milk-based human milk fortifiers, and other supplies. Maintain appropriate par stock and rotation.
- Manage formulary and formulary-related issues impacting patient care or product availability.
Human Resources Management
- Supervise and direct the day-to-day work of bargained-for and non-bargained-for staff
- Recruit, interview, hire, and onboard new hires
- Schedule staff in alignment with operational needs and budgeted hours
- Approve timesheets/payroll in alignment with assigned deadlines
- Define job and performance expectations
- Create, update, and maintain training materials and reference documents
- Assess and verify the competency of staff to perform assigned job functions
- Coach staff, conduct performance evaluations, and support professional development
- Issue corrective action when needed
- Ensure compliance with departmental and institutional policies
Safety, Compliance, and Quality Assurance
- Contribute to the development and revision of departmental policies and procedures
- Enforce compliance with therapeutic diet requirements, patient identification protocols, hand hygiene standards, suicide precautions, and other safety practices
- Audits work to ensure consistency in service level and adherence to routine to facilitate continuous improvement
- Identify opportunities to improve efficiency, effectiveness, and patient safety
- Defines and communicates goals for individuals and teams
- Collect, analyze, and interpret operational and quality data using metrics from MiChart, CBORD, and other programs to measure and manage performance towards goals
- Partner with patient care units and other healthcare providers (nurses, dietitians, patient care techs, etc.) in delivering high-quality service
- Model and promote exemplary customer service standards
- Investigate and resolve patient and customer concerns
Required Qualifications*
- Associate's degree or equivalent combination of education and experience
- Prior supervisory or management experience
- Experience working with electronic medical record (EMR) systems
- Serve Safe Manager Certification and Allergen Certification within 6 months of hire
Skills You Have
Knowledge and Skills Requirements
- Ability to plan, organize, and supervise staff in a patient care environment
- Strong time-management and organizational skills, with the ability to prioritize work, meet deadlines, and function independently
- Proficiency with healthcare and food service technology systems, including MiChart
- Working knowledge of nutrition fundamentals, including diet order compliance and food allergies/intolerances
- Excellent verbal and written communication skills, with the ability to communicate diplomatically across disciplines
- Strong critical-thinking and problem-solving abilities related to patient care and formulary operations
- Demonstrated ability to collaborate effectively with Nutrition Services and interdisciplinary clinical teams
Desired Qualifications*
- Bachelor's degree in nutrition, dietetics, food service management, or a related field, or equivalent combination of education and experience
- Master's degree
- Registered Dietitian Nutritionist (RDN) with active registration through the Commission on Dietetic Registration (CDR)
- Experience with Epic (MiChart) and CBORD Food Service Management System
- Familiarity with institutional policies, clinical workflows, and patient care operations
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees, and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental, and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Schedule
Thursday - Monday
1:00 pm - 9:00 pm
40hrs
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.