Program Manager, Michigan Telefund

Job Summary

As Program Manager at Michigan Telefund, you will manage the daily operations of the central fundraising call center. You will lead a dynamic student workforce of 40-80 staff members, from determining calling assignments and nightly goals to overseeing staff development and performance targets. You will collaborate with the Associate Director and Annual Giving Coordinator to develop strategies that create fundraising success across all three U-M campuses. Through regular analysis of donor results, caller performance, and operating budgets, you will identify opportunities to maximize outcomes for Telefund and its university partners. You will help develop creative recognition programs that inspire your team. These programs must fulfill budget requirements and meet production deadlines. Moreover, you should bring a high degree of creativity and fresh thinking to the challenges and opportunities presented. You will report to the Associate Director of Annual Giving and Telefund.

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Please Note: You will work fully onsite at our Ann Arbor Campus

The Schedule for this position is as follows: Sundays 12pm-9pm or 1pm-10pm, and Mondays-Thursdays 1pm-10pm EST.

Responsibilities*

• Provide full-time onsite management of evening and weekend calling shifts, including determining calling assignments, setting daily productivity goals, and managing floor staff and performance targets.
• Manage a student workforce of 40-80 staff. This includes hiring, training, scheduling, and evaluations. Additionally, foster a culture of accountability and professional growth among student managers, supervisors, and gift officers.
• Oversee phone campaign management, including calling project setup, data preparation, call center software quality controls, and the preparation of scripts, talking points, and support materials.
• Conduct regular data reporting on donor results, caller performance, and operating budgets to maximize Telefund and university partner outcomes and inform short- and long-term strategy.
• Develop and implement creative strategies and programs to improve call center effectiveness, guide fundraising goals, fulfill budget requirements, and meet production deadlines.

Required Qualifications*

• Bachelor's degree in marketing, communications, business administration, or related field.
• 1+ years of experience with non-profit annual giving or telemarketing programs.
• Experience leading one or more teams or projects.
• Knowledge of call/contact center environment, statistical analysis, project management, and database management.
• Experience with proofreading and data management processes.

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.