CLINICAL CARE COORDINATOR: Interventional / Radiology Nephrology Unit

Mission Statement

MIchigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

The Interventional Nephrology Clinical Care Coordinator (CCC) serves as a key member of the multidisciplinary Interventional Nephrology team, providing comprehensive nursing coordination and clinical support for patients with acute and chronic kidney disease who require vascular access procedures and ongoing nephrology interventions. This role serves as a central point of contact for patients, families, and care teams, providing education, addressing clinical questions, and ensuring continuity of care. The coordinator identifies gaps in care, supports quality improvement initiatives, and partners with internal and external stakeholders to standardize processes and optimize patient outcomes.

The ideal candidate demonstrates strong clinical judgment, exceptional organizational and communication skills, excellent attendance, proficient computer skills and the ability to manage multiple priorities in a fast-paced, dynamic environment while maintaining a high standard of professional practice and patient-centered care.

Responsibilities*

Patient Care and Coordination

• Coordinate care for patients undergoing interventional nephrology procedures, including dialysis access creation, maintenance, and interventions. 
• Coordinate, plan, and facilitate referrals for renal biopsies, tunneled catheters, prolines, and other vascular access devices. 
• Participate in phases of patient care including pre-procedural, post-procedural procedure recovery, and cardiac monitoring. 
• Participate in patient care, teach and educate patients in the Nephrology Access Clinic
• Maintain multiple referral databases to be used by various members of the health care team for research projects as well as contribute to the quality assurance program designed to identify and evaluate access creation in accordance with KDOQI guidelines. 
• Utilize nursing process to provide nursing care to facilitate and maintain optimal level of health for patients and families
• Provide instruction and consultation to members of the health care team, collaborate with other healthcare team members by utilizing associate resources to provide continuity in patient care and participate with health team members for problem solving. 
• Maintain patient referrals, scheduling, pre-procedure preparation, and post-procedure follow-up for the inpatient and outpatient patient type.
• Ensure appropriate diagnostic testing; laboratory studies, and clinical documentation are completed prior to procedures. 
• Collaborate with nephrologists, advanced practice providers, nurses, radiology staff, dialysis centers, and referring providers to facilitate seamless patient care. 
• Monitor patient progress and address barriers to care to improve access and outcomes. 

Clinical Assessment and Triage

• Perform telephone triage and clinical assessments for patients experiencing access-related concerns or procedure-related symptoms. 
• Prioritize patient needs and coordinate urgent evaluations when indicated. 
• Review patient histories, medications, laboratory results, and clinical information to identify potential concerns and communicate findings to providers. 
• Provide clinical recommendations within the scope of practice and established protocols. 

Patient Education

• Educate patients and families regarding procedures, vascular access care, treatment plans, medications, and follow-up requirements. 
• Reinforce provider instructions and assess patient understanding. 
• Develop and maintain educational materials that support patient engagement and self-management. 

Care Management and Follow-Up

• Track patient outcomes and ensure completion of recommended follow-up appointments, procedures, and treatments. 
• Coordinate care transitions between inpatient, outpatient, dialysis, and specialty care settings. 
• Monitor procedure results and communicate findings to patients and referring providers as directed. 

Communication and Collaboration

• Serve as a liaison between patients, referring providers, dialysis units, nephrologists, APPs, radiology teams, and ancillary services. 
• Facilitate multidisciplinary communication to support timely decision-making and continuity of care. 
• Participate in patient care conferences, team meetings, and quality improvement initiatives as appropriate. 
• Responds to emails and in basket messages from physicians, advanced practice providers, clerks, nurses, and referring providers, including new referrals. 

Documentation and Regulatory Compliance

• Document patient interactions, assessments, care plans, and coordination activities in the electronic medical record. 
• Ensure compliance with institutional policies, regulatory requirements, and professional standards. 
• Maintain patient confidentiality and adhere to HIPAA requirements. 

Quality Improvement and Program Development

• Participate in quality improvement initiatives aimed at improving patient outcomes, access to care, and operational efficiency. 
• Assist with data collection, reporting, and monitoring program metrics. 
• Identify opportunities to enhance workflows and patient experience. 
• Other duties as assigned both clinical and non-clinical duties 

Required Qualifications*

• Current licensure as a Registered Nurse in the State of Michigan
• Bachelor of Science Degree in Nursing OR associate's degree/Diploma in Nursing along with a master's degree in nursing.
• Minimum 5 out of the last 7 years of hemodialysis and end stage renal disease nursing experience in an acute or chronic dialysis setting.
• 2 years of recent (within the previous 5 years) experience in a clinical leadership role such as charge nurse, preceptor or similar role demonstrating organizational, prioritization and multi-tasking skills.
• Effective communication and problem-solving skills demonstrated by employment references and feedback from others and performance evaluations. 
• Self-directed and motivated to work independently and collaboratively with other health care providers as demonstrated by employment references and feedback from others and performance evaluations.
• Ability to manage multiple tasks simultaneously.
• ACLS, BLS and CAC Certifications 
• Previous work performance demonstrates self-direction, autonomy, and flexibility. 
• Strong leadership skills as evidenced by previous evaluation documentation.
• Previous work performance demonstrating excellent critical thinking and problem-solving skills
• Demonstrated expert communication skills as evidenced by interviews, references, and performance evaluations.
• Participation in unit activities that demonstrate the ability to work collaboratively with and positively contribute to a team approach to patient care.
• Demonstrated high standards of personal and professional conduct and attendance as evidenced by interviews, references, and performance evaluations.

NOTE: To be considered for this position, the applicant must have met or will have met all the required qualifications prior to the start date of employment.

RESUME REQUIRED (for both internal and external applicants): 
You must attach a complete and accurate resume to be fully considered for this position.

Desired Qualifications*

• Previous experience as a clinical care coordinator
• Previous adult ambulatory care experience including telephone triage
• Previous experience in case management
• Excellent interpersonal relationship skills- demonstrated by employment references and feedback from others and performance evaluations.
• Excellent leadership skills as demonstrated by employment references and feedback from others and performance evaluations.
• Ability to provide multidisciplinary team leadership as demonstrated by project involvement or other leadership roles.
• Demonstrated problem solving skills and independent clinical decision making in the care of complex patients.
• Proficiency with electronic medical record systems and clinical documentation. 

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

Nursing at Michigan offers a competitive salary with excellent benefits!  

• Hourly range for RSAM Competent, Registered Nurses $43.10-$67.03/ hour  
• Evening Shift Differential-$3.00 / hour 
• Night Shift Differential- $4.00 / hour
• Day Shift Weekend Differential- $2.90 / hour
• Evening Shift Weekend Differential- $5.90 / hour
• Night Shift Weekend Differential- $6.90 / hour
• Charge Nurse Differential- $1.00 / hour

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage
• 2:1 Match on retirement savings and immediate vesting
• Generous Paid Time Off Allowances
• Robust tuition and certification support programs
• Large offering of no-cost CEs and professional development for advancement

Nursing Specific Info

Salary & Nursing Framework Level: 
This UMPNC RN posting is posted under the Role-Specific Advancement Model (RSAM) as:
Clinical Care Coordinator - Competent
Actual RSAM LEVEL and salary will be determined at time of hire. 
RSAM levels range from CCC - COMPETENT; to CCC - EXPERT; to CCC - MASTERY; to CCC - MASTERY+ 

 
Required qualifications must be met by the candidate in order to be interviewed and considered for the position. 
Posting may be filled after the initial 5-day posting period. 
Applicants who have left the UMPNC bargaining unit must include on their resume dates of past employment including months and years of service along with effort. 
Positions less than 20 hours/week may be combined. 

If you have questions regarding this posting or would like assistance with nursing opportunities please contact Nurse Recruitment at (734) 936-5183. 

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

Hours: 40 

Day shift: Monday - Friday; 8:00am-4:30pm  

Location: University Hospital and Taubman Clinics

All new employees will be expected to float to a designated unit(s) in times of low census. 

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.