Job Summary
The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers.
The SSC maintains a strong focus on customer service with expectations for timely and accurate processing of requests. Reporting to the Employment Services Supervisor, each Intermediate Associate processes employment onboarding transactions for regular staff and temporary staff positions for the Ann Arbor campus. You will work with fellow Employment Processors, unit customers across campus, and Employment Clerks located at the I-9 Regional Centers. You will be working in a high-volume, transactional environment which requires a strong attention to detail. This position is expected to meet productivity & accuracy standards.
Work Schedule
Because occasional on-site presence may be required, you are expected to live within a reasonable commuting distance to Ann Arbor. You are required to have a high-speed internet connection and a designated working space in your home. The home work environment should be free of distractions to ensure focus. You will have access to confidential information; therefore, the workspace should provide adequate privacy to protect sensitive information. Equipment, including a laptop and monitors, will be provided for your use. Occasional overtime may be required to ensure customer requests are completed on time.
Please Note:
- Visa sponsorship is not available for this position.
- This is a 1-year term-limited position.
Responsibilities*
- Handle a high volume of tickets using a case management tool to open, document, process, and resolve tickets.
- Access records in multiple systems by toggling between multiple screens to resolve cases promptly and efficiently.
- Manage job openings and HR job data in U-M software.
- Communicate via both email and phone to collect additional information and provide updates on ticket status.
- Provide Applicant Management System support to university units and departments while ensuring alignment with university procedures, multiple union bargaining agreements, and ADA guidelines.
- Spend 80% of time completing transactions, including issuing contingent and final offer letters to U-M new hires and coordinating the background check process.
- Provide backup on-site coverage at regional I-9 centers.
- May need to be available during the University of Michigan's Season Day Period (Dec. 26th to Dec. 31st) to complete critical employment transactions.
- Participate in process improvement projects.
- Other duties as assigned
Required Qualifications*
- High School diploma
- 1 year plus of customer service experience
- Intermediate level proficiency with computer data entry
- 1+ years of experience with business software solutions
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:
- Seven paid holidays and four paid season days.
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: https://ssc.umich.edu/.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.