Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Responsibilities*
- Completes daily cash reconciliation and deposit process
- Manages billing and referral InBaskets
- Processes referrals using established insurance company guidelines. Obtains authorizations, pre-certifications, prescriptions for therapies and benefit verification as required
- Responds to patient inquires and manages referral problems in a timely manner
- Assist with patient education as related to special requirements of insurance plans
- Provides relevant insurance information and updates to staff, providers and managers
- Provides financial counseling to patients in regards to billing and collection inquires; arranges patient payment plans within established guidelines and assists patients in securing financial aid as applicable
- Manages billing workqueues
- Acts as the primary resource for providers, staff, patients and external insurances
- Coordinates and facilitates communications between primary care physician, managed care plans, specialists, clinic personnel and patients regarding insurance and authorizations for services
- Acts as back up to Patient Service Associate team
Required Qualifications*
- Graduation from high school or an equivalent combination of education and experience
Minimum 3 years of experience
Desired Qualifications*
- Familiarity with medical billing and insurance plans
- Demonstrated ability to interact with a diverse population
- Strong organizational and prioritization skills
- Demonstrated record of excellent attendance
- Exhibits professional and positive image when interacting with patients, faculty and staff
- Ability to handle multiple responsibilities in a fast-paced environment with accuracy
- Demonstrates ability to work well under pressure and meet deadlines
- Demonstrated strong problem-solving skills
- Demonstrated excellent customer service skills with the public
- General office practice experience is required
- Demonstrated excellent verbal and written skills
- Exceptional interpersonal skills and the ability to work well within a team
- Ability to communicate effectively
- Demonstrated active listening and information technology skills
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.