How to Apply
A cover letter included as the first page of your resume is required for consideration for this position. The cover letter should be addressed to Hiring Manager, address your specific interest in the position, your interest in and availability to work a varied schedule, and outline skills and experience that directly relate to this position.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job Summary
The overarching role of our team is to support patients and families through the surgical day and to execute clerical tasks enabling medical providers to focus on patient care. Staff on our team cover each of the clerical desks in the Pavilion, UH and CVC Operating Rooms and Post Anesthesia Care Units (PACUs). The Operating Room and Anesthesia Front Desks, Pre-Op, and PACU clerical roles are largely 'behind the scenes' positions, assisting and coordinating the people, equipment, schedules, etc. that enable smooth operations in and around the operating rooms.
Responsibilities*
- Oversee and perform CVC Front Desk Operating Room clerical tasks
- Develop and maintain collaborative and collegial interactions and relationships with patients?/family members, caregivers, providers, staff, and coworkers
- Review all surgical cases to ensure they have proper supply and preference lists. Coordinate corrections with the RN Leads for each surgical service
- Print DPCs for the next day, attaching appropriate SBARs and distribute them to PTs
- Run reports, verify information, investigate anomalies, and correct deficiencies
- Remain present at the desk to answer calls, walk in questions, receive and distribute tubed products, etc.
- Schedule add-on/urgent cases
- Accurately and completely fill out forms (call-ins, Schedule Change Log, etc.)
- Coordinate updates and print supply requisitions
- Professionally and courteously field and route all phone calls, greet and assist all that enter the OR Front Desk space
- Update cases with Anesthesia/Floor Runner/Service Lead/Charge Nurse direction
- Collaborate with Anesthesia to enter assignments for surgical procedures requiring anesthesia support (faculty, residents and CRNAs)
- Get report from anesthesia floor runner (paging appropriate personnel of changes)
- With direction from the Charge Nurse review cases on the prelim schedule to ensure proper OR placement (open VS hybrid room)
- Print final schedule for next day
- Utilize on-call schedule to call in any needed physicians, nursing staff, etc.
- Ensure anesthesia is assigned to OR/EP cases
- Log and send out specimens
- Print labels, wristbands, etc.
- Perform billing functions as directed, including but not limited to organizing and ensuring appropriate transport (no tubing) of billing documentation
- Send out pacemakers w/ labels for all cardiac rooms
- Print personal calendars for managers as needed
- Provide clerical support when needed
- Adhere to high standards of teamwork by demonstrating adaptability, flexibility and consistently shares information and resources with others
- Train new team members
- Maintain accurate training documentation and checklists
- Cover other clerical staff in the department as possible
- Other duties and projects as assigned
Required Qualifications*
High School diploma or an equivalent combination or education and experience
Desired Qualifications*
- 1 year of customer service experience
- Knowledge of Perioperative and surgical environments
- Working knowledge of MiChart (EPIC) and Microsoft Teams
- Familiar with UMHS Policies and procedures
- Basic medical terminology
- Previous work/volunteer experience in a medical environment
- Customer Service-Focused, multi-tasker, friendly, patient, compassionate, empathetic, dependable and responsible
- Excellent organizational, analytical and communication skills
- Good investigative skills and strong attention to detail
- Demonstrated effective problem- solving skills
- Self-directed and motivated
- Prioritizes work and manages time
- Work well with minimal supervision and possess strong attention to detail.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Work Schedule
CVC Operating Room Front desk, Part Time, 24hrs/wk. Weekends (Saturday and Sunday 6pm-6am)
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.