How to Apply
A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file (because of system limitations).
Job Summary
Information and Technology Services (ITS) is seeking a Migrations and Scheduling Analyst Associate to join the Enterprise Application Services department.
Under guidance, you will migrate PeopleSoft application code and related objects through non-production and production environments. You will perform or coordinate post-migration activities, including PeopleSoft table creates and alters, index and view creation, Data Migration Workbench activities, data-related migration tasks, and COBOL compilation.
You will also use RunMyJobs enterprise workload automation software to maintain and support batch-job schedules for projects and production operations. In addition, you will provide operational support for enterprise cloud applications administered by the team.
This work helps protect the integrity and reliability of administrative systems that support the University. You will report to the Manager of Migrations and Scheduling Operations.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
This position participates in two support rotations:
- Monthly on-call rotation: Analysts rotate month-long on-call assignments. During an assigned month, the analyst provides on-call support for RunMyJobs batch schedules and may be paged for other urgent production-support work. On-call work may occur outside regular business hours, including early mornings, evenings, and weekends.
- Four-week release rotation: Analysts rotate weekly responsibility for scheduled PeopleSoft code migrations during the maintenance window from 5-6 a.m. Eastern Time. Release work typically occurs on Tuesdays and Wednesdays but may occur on any weekday when necessary to implement a critical fix. The assigned analyst covers one week in each four-week rotation.
Who we are
Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS's mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information about ITS, visit: https://its.umich.edu/about
Responsibilities
- Manage the controlled movement of PeopleSoft application code and related objects through non-production and production environments.
- Perform or coordinate post-migration activities, including creating or altering PeopleSoft tables, indexes, and views; completing Data Migration Workbench and other data-migration activities; and compiling COBOL programs.
- Verify migration results, document migration status, and troubleshoot or escalate migration problems.
- Use RunMyJobs to create, maintain, and monitor enterprise batch-processing schedules.
- Add job sets and job names to RunMyJobs workloads and process authorized requests to modify standard schedules or processing conditions.
- Evaluate and resolve incidents and service requests, provide workarounds when needed, and escalate issues when appropriate.
- Participate in month-long on-call assignments, responding to RunMyJobs incidents and other urgent production-support needs during the assigned on-call period.
- Participate in a four-week release rotation, taking weekly responsibility for scheduled PeopleSoft code migrations during the 5?6 a.m. Eastern Time maintenance window.
- Support application releases, updates, fixes, and production changes.
- Provide operational support for enterprise cloud applications administered by the team, including responding to service requests, troubleshooting issues, maintaining documentation, and escalating incidents when appropriate.
- Participate in internal system testing by executing test scripts, documenting results, and reporting identified issues.
- Maintain technical documentation, operating procedures, change logs, diagnostic aids, and knowledge-base articles.
- Coordinate with application-development teams, system administrators, database administrators, and other ITS service groups to resolve incidents and complete migration and scheduling requests.
- Collaborate with team members and service partners to evaluate service-improvement requests.
Required Qualifications
- A bachelor's degree in computer science, business computing, or a related field, or an equivalent combination of education, certification, and experience.
- At least two years of experience in a related role involving confidential information, customer service, organization, prioritization, and troubleshooting.
- Basic proficiency with enterprise application software, relational databases, scripting tools, and workload automation or job-scheduling software.
- Ability to manage files and directories, execute basic system commands, and run database queries.
- Ability to analyze problems, follow detailed technical procedures, document work accurately, and escalate issues appropriately.
- Ability to participate in month-long on-call assignments and a four-week release rotation, including scheduled and unscheduled work outside regular business hours. Release responsibilities include performing PeopleSoft code migrations during the weekly maintenance window from 5-6 a.m. Eastern Time.
Benefits at the University of Michigan
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future.
Benefits include:
- Generous time off
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
- Dental and Vision Insurance
- Parental and Maternity Leave
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.