Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job Summary
Medical Assistant Senior is responsible for the coordination of daily activities for the Medical Assistants to ensure optimal clinical flow for the entire outpatient clinic, while providing excellent customer service. This is a full-time position; onsite position; Monday through Friday with the occasional overtime as necessary.
Responsibilities*
- Reviews schedule to identify changes in daily operations and develops schedule rotation to support skill maintenance and cross-training for all Medical Assistants.
- Maintains current competencies and mandatory trainings. Attends mandatory clinic and hospital training programs, as appropriate
- Participates in, prepares for, attends, and may lead meetings such as daily management huddles, rounds, and MA meetings.
- Performs administrative and clinical operational tasks and duties as assigned.
- Provides accurate and efficient clinical support processes that include prescription refills, test results reporting, prior authorization, and/or other requests. May facilitate the appointment process with clerical or nursing staff (overbooks or direct scheduling). Also perform other assignments such as QC testing, and patient calls. Able to collaborate with nursing and provider staff to ensure optimal patient care.
- Participates in the implementation of new services, or use of new equipment.
- Oversees and is involved in the ordering process while striving to meet budgetary expectations.
- Participates in Medication Management Surveys and may manage the inventory and ordering in the medication room within their scope of practice.
- Coordinates use of exam/procedure room space.
- Actively participates in regulatory compliance activities and ensures that the Regulatory Readiness checklists are completed and submitted. Responsible for action planning related to their role in clinic during any regulatory readiness or actual regulatory surveys.
- Seeks constructive approaches to resolving workplace issues.
- Participates in value stream analysis for new products or services.
- Participates in the generation of ideas and adoption processes of ways to improve workflows and enhance patient satisfaction.
Education and Mentorship?
- Provides in-service trainings for Medical Assistants.
- Supports orientation and shadowing opportunities as assigned
- May provide skill, competency, and workflow feedback to Medical Assistants and to staff members regarding clinical operations
- Supports ensuring that training/competencies for Blue Folders are current for Medical Assistants.
- Serves as a subject matter expert in their clinic location mentoring other Medical Assistants to promote professionalism and growth.
- Develops a curriculum to support the learning of best practices for Medical Assistants.
- May organize and serve as a point of contact for Instructions for Use (IFUs).
Leadership and Culture Building:
- Serves as a positive role model and plays an integral role in supporting the clinics leadership team.
- Participates in recruitment efforts such as job fairs, recruitment events, or interviews.
- May help delegate and participate in downtime activities.
- Acts as a liaison for High Reliability, safety protocols, and other UMHS initiatives.
- Relates work and job purpose to the University's mission and commitment to putting patients and families first.
- Communicates effectively in ways that enhance productivity and build respectful relationships.
- Adheres to high standards of personal and professional conduct.
- Completes other duties as assigned.
Required Qualifications*
- High School Diploma or GED
- 5+ years of experience as a Medical Assistant or CMA or RMA certification.
Knowledge of basic medical terminology
Desired Qualifications*
- Medical Assistant or CMA or RMA certification.
- Experience working within a large, complex health care setting.
- Familiarity with UMHS electronic medical record systems.
- Knowledge of University policies and procedures.
- Exceptional communication and interpersonal skills and ability to work well within a team setting
- Adheres to high standards of teamwork by demonstrating adaptability and flexibility.
- Ability to work independently in an ever-changing and potentially stressful environment.
- Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.
- Strong organizational, communication, and problem-solving skills.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Schedule
- Day Shift; Monday-Friday 8 am ? 4:30 pm; may need to flex shift hours at time based on the operational need.
Work Locations
The position is at the Back & Pain Center located at the Burlington Building - 1 (325 East Eisenhower Parkway; Suite 310, Ann Arbor MI 48108)
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.