How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Cover letters must not exceed one page, and resumes must not exceed two pages, succinctly conveying qualifications for the role.
Job Summary
The University of Michigan's College of Literature, Science, and the Arts (LSA) has an exciting opportunity for a team-focused, data-driven, and collaborative Manager of Instructional Computing & Hardware Lifecycle to join LSA Technology Services. You will report to the Assistant Director for Computing in the Research, Infrastructure, and Computing division.
This position is responsible for providing strategic and operational leadership for staff managing academic technologies in instructional computing environments (classrooms, classlabs, loaner pools, and specialized learning spaces), and hardware lifecycle activities (e.g., device procurement, inventory tracking, deployment, upgrades, patching, and device retirement) across LSA. The selected candidate will partner with college leadership, internal and external technology teams, faculty, unit leadership, and key stakeholders to establish, align, and implement strategic technology priorities across the College.
Responsibilities*
About The Job
In this role, you will lead a dedicated team responsible for managing instructional spaces, learning environments, and the lifecycle of thousands of computing devices deployed across the college. You will partner with peers, Technology Services Directors, and other college leaders to align support services with instructional technology, investigating new desktop needs/costs, and administrative computing requirements.
Instructional Computing & Academic Technology Leadership:
- Oversee the operational support, maintenance, and strategic direction of instructional computing environments, including computer labs, active learning classrooms, and device loaner pools across LSA facilities.
- Partner with faculty, academic leadership, and instructional designers to introduce new or enhanced academic technologies, software applications, and systems that enrich learning and teaching.
- Ensure high availability, performance, and readiness of instructional technology tools and computing spaces prior to academic terms and daily instruction.
Hardware Lifecycle & Fleet Management:
- Lead hardware lifecycle management activities, including inventory control, procurement planning, deployment, OS upgrade cycles, patching, vulnerability mitigation, and orderly device retirement.
- Monitor hardware fleet health and compliance to ensure alignment with university security standards, LSA policies, and asset management protocols.
- Partner with the Assistant Director for Security & Infrastructure to safeguard academic and lifecycle assets against security risks and data vulnerabilities.
Team Leadership & Supervision:
- Provide direct operational supervision, coaching, and mentorship for desktop support and technical staff.
- Recruit, hire, counsel, and retain high-caliber technical talent from diverse backgrounds; conduct performance reviews and support staff career development planning.
- Promote team engagement, foster cross-functional collaboration, and build a positive, supportive work culture.
Operations, Service Delivery & Project Management:
- Monitor ticketing system metrics, dashboards, and operational data to ensure adherence to Service Level Agreements (SLAs) and equitable workload distribution.
- Develop and execute a structured project portfolio for team initiatives with clear deliverables, timelines, and regular stakeholder reporting.
- Drive continuous process improvement, automate repetitive workflows, and maintain clear knowledge documentation across teams.
- Compile, track, and manage team operating budgets, forecasting direct/indirect costs and ensuring effective expenditure control.
About You
You are a thoughtful, practical, and persistent leader who excels at balancing daily operational demands, academic term deadlines, and strategic goals. You bring a calm and structured approach to solving technical and logistical challenges in a higher education environment.
You bring strong expertise in desktop support operations, device lifecycle management, and instructional technology workflows. You model kind, professional, and clear communications with faculty, researchers, and staff, applying a "start with yes" philosophy to support complex instructional requirements within institutional policies.
You are skilled in using data to evaluate performance, improve processes, and maintain accountability. You build strong relationships across diverse technical and non-technical stakeholders, ensuring high customer satisfaction and continuous improvement.
Required Qualifications*
- Bachelor's degree in Business Administration, Information Technology, Communications, or a related field, and/or equivalent combination of education and experience.
- Five (5) years of experience in technical support, computer desktop support, or hardware lifecycle management within a large or complex technical organization.
- Three (3) years of experience managing projects, including stakeholder engagement, project planning, execution, and reporting.
- Three (3) or more years of supervisory/management experience with proven ability to build, lead, and develop technical teams.
- Demonstrated experience with hardware lifecycle processes, inventory tracking systems, and end-user support ticketing tools (e.g., TeamDynamix, Google Sheets, Excel, Tableau/Power BI).
- Proven track record in driving process improvement, change management, and knowledge documentation.
- Ability to create detailed and visual reports to communicate the status of existing inventories, migrations, etc.
- Excellent written, verbal, and interpersonal communication skills, with demonstrated ability to translate complex technical concepts for non-technical stakeholders.
Desired Qualifications*
- Experience supporting instructional computing spaces, computer labs, or academic technology in a higher education setting.
- Demonstrated experience with budget planning, forecasting, and resource allocation.
- Experience developing and implementing organizational standards and operational policies.
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, the University of Michigan offers comprehensive benefits and wellness programs and a generous benefits package to help you stay well and support you as you plan for a secure future.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Locations
This position is a hybrid role, working on campus four days each week with the ability to work remotely the remaining day. The team today works from our main Central Campus location in Ann Arbor, Michigan, giving ready access to all of our faculty, classrooms, and central campus resources. In the Spring of 2027, Hardware Lifecycle will be based out of a facility approximately 5.5 miles from the current location. Managerial responsibilities will be split amongst the locations during the work week.
We want an inclusive and supportive environment for you to do the best work of your career. That starts with working no more than 40 hours a week on a regular basis. Our workplace and our benefits are designed to support a sustainable, healthy relationship between life and your work.
Additional Information
As one of the world's great liberal arts and sciences colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.
To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision.
Mission Statement
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.