How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job Summary
The Administrative Director is the office?s senior administrative leader. Reporting to the Assistant Dean, who holds the accreditation and leads strategy, faculty engagement and institutional governance, the Director plans and directs the office?s operations, finances, staff, platforms, compliance and partnerships, and is the Assistant Dean?s principal partner in running and scaling the enterprise.
Responsibilities*
1. Strategy and growth (20%, E)
Accountable for the operating plan and for growing the office?s services, partnerships and revenue.
- Serve as the Assistant Dean?s principal administrative partner: translate the office?s vision and the Medical School?s education priorities into a multi-year operating plan with KPIs for every function, and report on it to the Assistant Dean and the Vice Dean for Medical Education.
- In the first year, assess the office?s operating model, service portfolio, pathways and finances and bring a prioritized development plan to the Assistant Dean and the Vice Dean.
- Identify, build, price and deliver new services and revenue: joint providership with national and international partners, affiliate shared-services agreements, enterprise and online products, new delivery models, and potential service lines supporting interprofessional education and team working for faculty- and physician-led teams, with a business case and financial model for each.
2. Team and operations (20%, E)
Accountable for a high-performing, service-oriented team and for the quality of day-to-day operations.
- Build, grow and nurture the team: hold full supervisory authority for the office?s regular staff; define roles and development plans; coach and develop people into larger roles; ensure training and succession for critical functions.
- Direct day-to-day operations: application review and credit designation, activity and registration build, learner records, customer support through ServiceNow, outreach and communications; maintain standard operating procedures, RACI documentation and quality review on a scheduled cycle.
- Lead the team through change: sequence and communicate improvements, manage workload during transitions, and keep service quality and compliance intact while pathways and systems are redesigned.
3. Financial strategy and stewardship (15%, E)
Accountable for the office?s financial strategy, budget and recharge model as instruments for growth and new service delivery.
- Direct the annual budget and multi-year financial plan for an approximately $2.8 million portfolio, and structure them to support growth and new service delivery, working with the shared Medical Education finance specialist, who prepares the office?s financial analyses, statements and transactions.
- Own the recharge model and fee schedule for departmental, affiliate and external customers as a strategic tool: set pricing that sustains the office and its partnerships, and oversee the billing and collections that the finance specialist administers.
- Use the financial performance of activities, programs and partnerships to advise the Assistant Dean on investment, pricing and sustainability; and ensure compliance with University financial and procurement policy and the management of commercial support and exhibit income.
4. Service transformation, platforms and technology (20%, E)
Accountable for the office?s service-delivery architecture and for using technology to expand what the team can deliver while enhancing its performance and well-being.
- Own the MiCME/CloudCME platform, its integrations with institutional systems and the flow of activity, learner, credit and financial data; set the enhancement roadmap and support arrangements with HITS and the vendor.
- Deliver seamless credit claiming for learners and automated reporting of credit to the ACCME and all participating specialty boards through the office?s partnership with the ACCME?s innovation program, and extend the model to affiliate and partner activities.
- Redesign administrative pathways using enterprise IT, automation and AI-assisted tools, within institutional security, privacy and governance requirements; direct the office?s data function and the dashboards that show the result.
5. Compliance (15%, E)
Accountable for the office?s compliance with accreditation standards, federal law and University policy.
- Hold administrative accountability for compliance with the ACCME Accreditation Criteria and the Standards for Integrity and Independence, the other credit systems the office supports (including specialty-board MOC/CC reporting) and, should the office pursue it, Joint Accreditation; direct readiness for reaccreditation in November 2030, including the self-study and performance-in-practice review.
- Build financial-relationship disclosure, mitigation and commercial-support controls into the office?s platforms and pathways, and the controls through which CME provided to community, affiliate and other referring physicians remains within the federal Anti-Kickback Statute and the Stark Law, including tracking and valuation of CME provided without charge as non-monetary compensation, working with Michigan Medicine Compliance and the Office of the General Counsel.
- Serve as the office?s administrative point of contact with the ACCME and other accreditors, credit systems and regulators; monitor national policy changes and translate them into practice and training; maintain audit-ready documentation and an internal compliance-review cycle with the Integrity and Independence Specialist and the Michigan Medicine Conflict of Interest Office.
6. Affiliates and institutional partnerships (10%, E)
Accountable for the shared-services relationships with the regional affiliates and for the office?s institutional partnerships.
- Lead the shared-services model through which OCME&LL provides accreditation, platform and operational services to UM Health-Sparrow and UM Health-West; negotiate and administer the service agreements, service levels and cost recovery at fair market value and in line with the Anti-Kickback Statute, the Stark Law and University policy.
- Harmonize affiliate CME operations, records and compliance with Michigan Medicine standards, including migration of affiliate activities and learner records onto MiCME.
- Manage relationships with Medical School departments, Michigan Medicine clinical and quality leadership, the Office of Faculty Affairs and Faculty Development, the Center for Interprofessional Education and other education partners; represent the office in administrative leadership forums and on committees, and deputize for the Assistant Dean on administrative matters.
Other duties as assigned.
Required Qualifications*
- Bachelor?s degree in healthcare administration, business, education, public health, information systems or a related field, or an equivalent combination of education and experience.
- Seven or more years of progressively responsible operational leadership in an academic medical center, health system, university or comparable enterprise-level organization, including at least three years with full supervisory authority and a record of developing staff and teams.
- Demonstrated success in service transformation: redesigning administrative processes and pathways, implementing or substantially reconfiguring an enterprise platform, and using automation, data and KPIs to improve service delivery.
- Demonstrated success in business development and strategic planning: identifying, building, pricing and delivering new services, partnerships or revenue, and managing a budget and a fee-for-service or recharge operation.
- Experience in an accredited, regulated or compliance-intensive environment, including representing the organization to external accreditation, certification or regulatory bodies.
- Excellent communication, negotiation and stakeholder-management skills with faculty and senior leaders; sound judgment; and the ability to lead a distributed, hybrid team through change.
Desired Qualifications*
- Experience in medical or health-professions education, continuing professional development or accredited education, including direct experience with ACCME accreditation, joint providership or specialty-board reporting.
- Experience with online learning platforms, learning-technology products or new models of education delivery, or in instructional design.
- Business analysis or process-improvement background (for example, Lean, Six Sigma, business analysis or project management certification).
- Master?s degree (MHSA, MBA, MPH, MEd, MSIS or related) or Certified Healthcare CPD Professional (CHCP).
- Experience leading a shared-services or multi-site consolidation, or managing services for affiliated organizations under service agreements.
- Familiarity with CloudCME or a comparable CME or learning management system, with ServiceNow-based support, and with University of Michigan financial, HR and procurement systems.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.