How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job Summary
The Patient Services Intermediate (PSI) will provide dedicated clerical, administrative, and patient support services for the Interventional Pulmonary Program within the Taubman Medical Specialties ACU. This position will coordinate appointments, laboratory testing, diagnostic studies, outside records, patient documentation, forms, and other activities related to new patient and follow-up care, ensuring timely completion. The PSI will work closely with the Interventional Pulmonary multidisciplinary team, the General Pulmonary team, and patients and their families.
Responsibilities*
- Exercise initiative, independent judgment, and a service-oriented attitude while scheduling patients for operative procedures within an ambulatory care setting.
- Coordinate and schedule all appointments required for the patients to be seen in the clinic as well as relevant studies and tests as directed.
- Reschedule clinic appointments that have been canceled/delayed.
- Complete management and handling of in-basket correspondence and designated work queues.
- Perform other clinical duties as assigned including, but not limited to faxes, copying and scanning as needed.
- Responsible for gathering outside records prior to patients scheduled clinic visit.
- Monitor and review upcoming IP clinic appointments to ensure all records were received and all tested completed.
- Facilitating appointment scheduling for specialty services.
- Providing relevant insurance information and updates to staff, providers and managers (e.g. managed care changes, terminated contracts).
- Assisting in developing new processes and procedures.
- Mentoring, orienting and supporting new staff and assisting with on-the-job training. Provide backup support to OR scheduler.
Required Qualifications*
- Graduation from high school or an equivalent combination of education and experience
- Minimum of three years of experience
- Familiarity with obtaining medical records
- Strong organizational and prioritization skills
- Excellent interpersonal skills and ability to work well within a team setting
- Demonstrates active listening, written, verbal and information technology skills
- Ability to manage stress effectively
- Able to handle multiple responsibilities in a fast-paced environment with accuracy
Desired Qualifications*
- EPIC/MiChart experience.
- Experience working within a large, complex health care setting.
- Prior experience performing complex scheduling.
- Ability to understand medical documentation and general knowledge of medical terminology.
- Knowledge of university policies & procedures.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Locations
1500 E. Medical Center Drive
3rd Floor Taubman Center, Reception C
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.