How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
We are actively seeking compassionate, enthusiastic, patient-oriented individuals who will share the goal of creating the ideal experience for our patients, family, and team members to provide exceptional customer service and support in the Breast Imaging Department
Responsibilities*
- Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).
- High intensity patient flow must be compassionate and able to manage stressful situations.
- Efficiently check in Breast Imaging and General Imaging patients with correct, required paperwork.
- Receive and assist patients, visitors, and staff.
- Ask and document the correct questions to verify patients.
- Accompany patient to the dressing area and give appropriate instructions.
- Accurately and efficiently schedule patients utilizing Michart.
- Identify the best available appointment type to meet the patient and clinical needs and requirements.
- Prepare paperwork for upcoming appointments.
- Verify patient requisitions are accurate and call clinics for requisitions when needed.
- Accurately interpret reports and complete proper follow-up as indicated by the radiologist.
- Ensure patients completes Release of Information forms for prior imaging requests
- Verify and transcribe outside orders and scan into MiChart.
- Identify and accurately send all images and reports for image requests.
- Retrieve messages and return appropriate calls.
- Handle difficult conversations with patients and families.
- This position requires moderate sitting and standing as well as the ability to lift, push, and/or pull patients
Required Qualifications*
High School diploma or an equivalent combination of education and experience.
- 1-2 years work experience in an office setting.
- Basic computer skills.
- Ability to multitask in a fast-paced, multidisciplinary clinical setting.
- Exceptional interpersonal skills and ability to work well independently and within a team setting.
- Possess excellent communication skills, and demonstrated ability to interact with a diverse population
- Excellent attendance record.
Desired Qualifications*
- 3-4 years experience with patient scheduling in Epic.
- Extensive knowledge of Microsoft Outlook, Epic/Michart, and Cisco Finesse phone systems
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Schedule
Day shift and some weekends/36 hours per week
Work Locations
East Ann Arbor/ Breast Imaging
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.