Who We Are
The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to build a better world through business. Through our powerful ideas, purpose-driven leaders, and positive impact, we empower business leaders to make a positive difference in the world. Learn more about Ross HERE.
Ross Operations is a dynamic department that oversees multiple functional areas within Ross on a daily basis. We are dedicated to providing exceptional support and ensuring smooth operations across various departments. Our team manages a wide range of responsibilities, including administrative operations, facilities management, building support, projects/construction management/energy conservation; sustainability, event management and set-up, safety and emergency preparedness, strategic and master planning, hotel and retail outlet oversight, and vendor-internal and external partnerships.
We take pride in our ability to effectively coordinate and execute essential tasks that contribute to the overall success of Ross. Our department plays a vital role in maintaining a productive and efficient work environment while ensuring the satisfaction of both internal and external stakeholders. By leveraging our expertise and fostering collaborative relationships, we strive to achieve excellence in all areas under our purview.
Job Summary
This is a temporary position.
As a Facilities Assistant with the Ross School of Business, you will play a key role in executing the day-to-day maintenance of the Ross complex. This position requires you to work closely with the Maintenance Supervisor and other partners to keep our facilities safe, welcoming and a conducive environment for students, staff, faculty and the Ross community as a whole.
You will be responsible for providing assistance in the daily functioning and upkeep of the Ross School of Business buildings, including, but not limited to basic maintenance, cleaning and event support. This position responds to facilities-related questions and inquiries, including addressing security and emergency issues. The Ross School of Business complex includes classrooms, events spaces, kitchens, a hotel and conference center, fitness center and multiple leased locations. Incumbent expected to lead with a hospitality focus and contribute to an inclusive, respectful and service-oriented work environment. The Ross School of Business operates 7 days a week, usually 7:00AM-10:00PM. Work schedule will include non-traditional hours.
Responsibilities*
Maintenance and Safety (50%)
- Assist with activities that support the upkeep of Ross facilities and their usage.
- This includes, but is not limited to:
- Light construction such as small wall repairs and painting
- Hanging whiteboards, plaques and pictures
- Assembly or repair of equipment
- Assist with office relocations, including furniture relocation and set up
- Maintain cleanliness of the interior and exterior of the business school complex
- Manage and track repair tickets across multiple computer platforms, including responding to requests, generating new tickets, and coordinating with campus and external partners to ensure timely completion of tasks.
- Assist with kitchen repairs as needed
- Assist with upkeep of rental properties, such as changing lightbulbs or minor repairs
- Assist with hotel repairs as needed
- Complete tasks that require specialty mechanical equipment, such as ladders, lifts and power washers
Preventative Maintenance (25%)
- Conduct regular walk-throughs and building checks on the interior and exterior of the building to identify and address current and potential issues
- Perform routine maintenance on kitchen equipment to ensure functionality
- Monitor facilities for safety hazards and address as appropriate
Customer Service & Collaboration (15%)
- Provide timely, courteous, and accurate assistance to customers through in-person, phone, email, and virtual interactions
- Meet with other members of Ross Operations team to define and clarify scope of tasks
- Maintain clear and accurate records of customer interactions, requests, and outcomes
- Build positive working relationships with internal and external partners.
Other Operations Assistance (5%)
- Assist with cleanliness of facilities
- Assist with event set ups as needed
- Assist with building opening and closing activities
Required Qualifications*
- High school diploma or equivalent is required.
- Minimum one year of customer service experience.
- Minimum one year working in a team environment.
- Minimum one year working in a maintenance related role.
- Be available to work nights and weekends.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.