Mission Statement
The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job Summary
The Multifunction Services Temporary Supervisor provides temporary supervisory, operational, and administrative support within Environmental Services (EVS) based on departmental need. This position may provide coverage for various supervisory functions, including daily operations, staff support, workflow coordination, quality monitoring, service recovery, training support, payroll/timekeeping assistance, regulatory readiness, project support, and other EVS leadership activities as assigned.
The Temporary Supervisor supports consistent service delivery by helping ensure EVS work is completed in accordance with departmental standards, Infection Prevention requirements, safety guidelines, regulatory expectations, and customer service practices. Responsibilities may vary depending on assignment, shift, location, staffing needs, and the level of supervisory coverage required. This role serves as a flexible resource to support frontline staff, supervisors, managers, patients, visitors, clinical partners, and internal customers while promoting professionalism, accountability, safety, service excellence, and continuous improvement across EVS operations.
Responsibilities*
- Provide temporary supervisory, operational, and administrative support for EVS staff, areas, shifts, or functions as assigned.
- Support and monitor daily EVS operations, including staffing coverage, workflow coordination, service priorities, room turnaround needs, discharge activity, urgent requests, and routine cleaning demands.
- Support, coach, and guide staff regarding department expectations, cleaning procedures, infection prevention practices, safety standards, professionalism, and customer service.
- Assist with staff accountability, attendance monitoring, performance support, documentation, payroll, and schedule-related activities as assigned.
- Communicate operational updates, staffing changes, safety reminders, quality concerns, process changes, and department expectations to Taft and leadership.
- Complete and document assigned inspections, audits, observations, rounding, environmental cleanliness checks, and other quality measures.
- Identify and report quality, safety, supply, equipment, workflow, performance, and compliance concerns to EVS leadership.
- Support adherence to department standards, Infection Prevention requirements, Joint Commission expectations, safety guidelines, and applicable regulatory requirements.
- Support department projects, quality improvement activities, regulatory readiness, special cleaning requests, emergency response, surge situations, and other duties as assigned.
Required Qualifications*
- Associate's degree and 2 years of supervisory experience in an environmental services, educational, healthcare, hospitality, or other related field
- Minimum 3 years of experience in environmental services, housekeeping, custodial services, hospitality, healthcare support services, or a related service environment
- Ability to meet physical requirements of the job including frequent standing, walking, bending, reaching, pushing, pulling, lifting up to 50 lbs, and working with cleaning chemicals and equipment as required
- Previous experience providing supervision, team leadership, work coordination, training, peer guidance, or performance support
- Customer service experience in a fast-paced, service-oriented environment
- Ability to communicate professionally and effectively with staff, patients, visitors, clinical partners, customers, leadership, Human Resources, and other stakeholders.
- Demonstrated interpersonal skills, including teamwork, coaching, conflict resolution, listening, empathy, and service recovery.
- Demonstrated ability to remain calm and professional under pressure and in stressful or changing situations.
- Demonstrated ability to pristine competing demands, adapt to changing needs and follow direction from EVS leadership.
- Strong attention to detail, organizational skills, follow-through, and documentation accuracy.
- Ability to maintain confidentiality and handle employee, payroll, performance, patient/customer, and operational information with integrity and in accordance with institutional and department policies.
- Demonstrated competence using computer systems, including Microsoft applications, email electronic documentation tools, and the ability to learn department-specific systems.
- Ability to work assigned shifts, weekends, holidays, and during emergency, surge, or staffing shortage situations as needed.
Desired Qualifications*
- Previous supervisory experience in EVS in a hospital, ambulatory care, long-term care, or other healthcare setting.
- Experience supervising, leading, or coordinating the work of frontline employees in a union environment.
- Experience supporting or performing payroll, attendance tracking, scheduling, overtime review, and/or other HR-related documentation.
- Experience participating in recruitment, interviewing, onboarding, training, performance evaluations, corrective action, or employee relations processes.
- Experience completing, reviewing, or managing quality inspections, audits, observations, patient interviews, restroom inspections, employee observations, and environmental cleanliness checks.
- Knowledge of Joint Commission standards, Infection Prevention requirements, patient safety practices, and healthcare environmental cleaning expectations.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Schedule
This position is 40hours / Days / 8:00am-4:30pm.
Available work schedules:
Thursday-Monday
Sunday-Thursday
Background Screening
University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.