Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job Summary
The University of Michigan Medical School Office of Faculty Affairs, in collaboration with the University of Michigan Medical Group (UMMG), is seeking a Business Process Consultant Lead to lead complex business systems and process analysis for the Faculty Data and Reporting Program. Reporting to the Senior Director, Faculty Compensation, Compliance, and Analytics, this position will guide the design, integration, and continuous improvement of processes that support a reliable source of truth, standardized data definitions, governed reporting, and data-informed decision-making across the medical school and clinical enterprise.
This role serves as a recognized expert in business process analysis, the optimization and standardization of software across a large, decentralized organization, clinical operations and scheduling (as they pertain to faculty data and analytics), and process re-engineering particularly with direct experience in an academic medical center. The incumbent will evaluate current and future business needs across some of the most impactful and complex systems in the organization (e.g., EPIC, QGenda, PeopleSoft), identify technical and operational solutions, integrate new processes with existing systems and workflows, communicate changes to impacted teams, and provide strategic direction across products and services. The position leads multidisciplinary initiatives, interfaces with leaders across the enterprise, may serve as project manager, and provides guidance and training to more junior staff.
Responsibilities*
1. Business Process Analysis, Design, and Re-engineering
Lead the most complex systems and business process analysis, design, and simulation activities for faculty data, reporting, and related operational workflows.
Assess current-state processes, identify gaps and risks, and design future-state processes aligned with organizational business systems, industry requirements, and program strategy.
Analyze technical problems and solutions in relation to the current and future business environment, translating business needs into clear process, data, reporting, and system requirements.
Compare and evaluate alternative courses of action and make independent decisions on matters of significance within the scope of assigned responsibilities.
Create process change by integrating new processes with existing workflows and systems and communicating changes to impacted Business Systems teams, data stewards, and business stakeholders.
Recommend and facilitate quality improvement and process standardization efforts, including the development of measures to evaluate effectiveness and sustain improvements.
2. Strategic Leadership and Program Management
Provide strategic direction, guidance, and integration across faculty data products, services, governance activities, and reporting initiatives.
Lead re-engineering teams and serve as project manager for complex, cross-functional initiatives when needed.
Manage multiple concurrent projects, including scope, work plans, schedules, dependencies, risks, progress tracking, key deliverables, and transparent documentation.
Coordinate and lead project and stakeholder meetings; prepare agendas, materials, decisions, action items, and communications for varied audiences.
Act as a central liaison among UMMS departments, Faculty Affairs, HITS, the Dean?s Office, UMMG, vendors, and other partners to clarify roles, responsibilities, requirements, and decisions.
Review and prioritize requests for new work, balancing enterprise value, operational impact, technical feasibility, governance, and available capacity.
3. Faculty Data Governance, Reporting, and Stewardship
Lead process design and improvement for the Faculty Data and Reporting Program, including standardized data definitions, governed reporting, and an established source of truth for key faculty data and metrics.
Partner with leadership, business intelligence professionals, data analysts, technical teams, and data stewards to ensure reports and analytics are complete, accurate, validated, current, and functional.
Ensure appropriate data governance prior to release or use of data, including applicable leadership approvals, Data Use Agreements, and Business Associate Agreements.
Develop and maintain process documentation, operating procedures, data dictionaries, user guides, decision records, and other materials that support governance and sustainable operations.
Curate self-service tools and resources in a central SharePoint site and promote consistent use of approved data products.
Educate stakeholders on the faculty data mart and governed reporting, including fields and metrics such as years in rank, effort by mission, and clinical and research productivity.
4. Clinical Effort and QGenda Process Leadership
Co-lead the business processes supporting clinical effort (cFTE), including vendor relationships with QGenda and the establishment of best-practice guidelines for departments.
Lead analysis and improvement of workflows that transform scheduling data into expected and actual session data, ensuring alignment with approved data models and quality standards.
Guide the QGenda user community in developing standards, resources, routine operating processes, and stakeholder communications.
Engage stakeholders to operationalize and sustain best practices for the cFTE data model, definitions, and maintenance expectations.
5. Data and Reporting Literacy, Change Management, and Training
Lead stakeholder education on report definitions, insights, business purposes, and process changes; increase awareness and appropriate use of governed reports and analytics.
Design and deliver virtual and in-person training for data stewards, data consumers, and junior staff, with an emphasis on self-service tools and repeatable processes.
Communicate changes to data products, systems, and processes to affected teams and users, using clear change-management plans and materials.
Identify opportunities to improve data literacy, user experience, documentation, webinars, workshops, and interfaces for data products and tools.
Provide expert guidance and training to more junior staff and serve as an internal and external resource within the discipline.
Primary activities and decision-making authority are predominantly performed independently and affect business operations to a substantial degree. The incumbent analyzes, compares, and evaluates various courses of action and has authority to make independent decisions on matters of significance, free from immediate direction, within the scope of the position?s responsibilities.
Required Qualifications*
Bachelor?s degree required.
Minimum of seven years of professional experience, including demonstrated success leading complex business process analysis, re-engineering, program management, or administrative operations.
Highest-level understanding of business systems and the ability to connect technical problems and solutions to current and future business needs.
Demonstrated experience leading large, complex, cross-functional programs or projects while managing multiple priorities, deadlines, stakeholders, and dependencies.
Strong analytical ability to gather, synthesize, and evaluate data and information; compare alternatives; identify risks; and make sound recommendations and independent decisions.
Demonstrated team leadership, collaboration, customer service, facilitation, change management, and stakeholder engagement skills.
Excellent interpersonal, written, and verbal communication skills. Examples of work products may be requested.
Experience preparing communications, presentations, process documentation, training materials, and resources for varied internal and external audiences.
Ability to work independently under general direction, exercise sound judgment, anticipate emerging issues, and complete complex work on schedule.
Experience supporting complex data sets, such as faculty demographics, appointment effort, productivity metrics, or comparable enterprise data.
Familiarity with self-service data and reporting tools and with user interface/user experience design methods.
Desired Qualifications*
Ten or more years of experience managing complex projects, programs, process-improvement initiatives, or business systems work.
Advanced experience in data literacy, analysis, reporting, and process improvement within a healthcare, academic medical center, or similarly complex environment.
Experience supporting portfolios or programs that produce large or complex data sets and synthesizing information into actionable insights and recommendations.
Familiarity with Epic or other electronic medical record systems and self-service data tools, including Tableau dashboards, Epic SlicerDicer, or DataDirect.
Basic skills in building dashboards and data visualizations in Tableau are preferred but not required.
Training or certification in quality improvement, process improvement, Lean, Six Sigma, business analysis, or project management methodology.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.