Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components: patient care, education and research that together enhance our contribution to society.
Job Summary
The Revenue Quality Liaison (RQL) Manager provides day-to-day leadership for a team of senior revenue cycle professionals who partner with clinical departments and operational leaders to reduce avoidable write-offs, improve workflows, and strengthen financial performance. The Manager translates priorities into coordinated work plans, provides focused coaching and support, and establishes consistent practices for project delivery, stakeholder engagement, and performance measurement.
This position oversees the team?s analysis of clinical and financial processes, investigation of systemic revenue issues, and development of sustainable workflow, education, and technology solutions. The Manager guides workload prioritization, removes barriers, resolves escalated issues, and ensures that recommendations are supported by data and evaluated for revenue, compliance, and operational impacts.
Reporting to the Director of Revenue Cycle Technology, the Manager builds a collaborative team environment grounded in shared goals, clear accountability, and continuous improvement. This position works closely with clinical departments, Revenue Cycle operations, Finance, Compliance, and information technology partners to deliver measurable improvements across assigned areas.
Responsibilities*
- Lead daily operations of the RQL team, including staff supervision, workload assignment, prioritization, coaching, performance management, and professional development.
- Translate director-level strategy into shared team goals, actionable work plans, and measurable outcomes.
- Establish consistent processes for project intake, prioritization, assignment, documentation, escalation, and progress reporting.
- Balance assignments based on staff expertise, capacity, organizational priorities, and the complexity and impact of the work.
- Coach staff in root-cause analysis, project management, stakeholder engagement, communication, and development of actionable recommendations.
- Oversee investigations of avoidable write-offs, payer issues, and clinical and revenue cycle workflow breakdowns; guide development of sustainable corrective actions.
- Review analyses and recommendations for accuracy, clarity, feasibility, and revenue, compliance, and operational implications.
- Guide projects from problem identification through implementation and outcome evaluation, coordinating resources and resolving barriers.
- Establish and monitor measures of project progress, workload, service responsiveness, and improvement outcomes.
- Serve as an escalation point for complex issues and facilitate resolution with clinical, operational, technical, and financial partners.
- Strengthen partnerships with clinical departments and Revenue Cycle teams to support collaborative problem-solving and consistent communication.
- Coordinate with information technology partners on Epic functionality, build changes, testing, and workflow improvements.
- Support revenue cycle planning for new clinical programs and services, including identification of billing, reimbursement, and workflow requirements.
- Guide education and process changes related to payer requirements, reimbursement practices, and avoidable write-off prevention.
- Promote knowledge sharing, cross-training, and consistent analytical and project-management practices across the team.
- Provide Director with concise updates on performance, risks, resource needs, and decisions requiring strategic direction.
- Perform other duties and projects as assigned.
Required Qualifications*
- Bachelor's degree in Healthcare Administration, Business, Finance, Health Information Management, or a related field, or an equivalent combination of education and relevant experience.
- A minimum of five years of progressively responsible experience in healthcare revenue cycle operations, reimbursement, clinical operations improvement, or a related area.
- Demonstrated leadership experience directing work, coaching staff, establishing priorities, and leading complex projects or process improvements.
- Advanced knowledge of hospital and professional revenue cycle processes, clinical workflow interdependencies, payer reimbursement, and applicable compliance requirements.
- Demonstrated ability to investigate complex problems, conduct root-cause analysis, interpret data, and develop sustainable solutions.
- Experience with Epic clinical and revenue cycle applications, reporting tools, and system capabilities.
- Demonstrated ability to develop project plans, coordinate stakeholders, manage competing priorities, and deliver results.
- Strong interpersonal, written, verbal, and presentation skills, including the ability to communicate complex information clearly to varied audiences.
- Ability to build productive relationships, influence stakeholders, facilitate meetings, and navigate differing priorities.
- Proficiency with Microsoft Office applications, including Excel and PowerPoint, and experience using reporting tools to support operational decisions.
- A collaborative, service-oriented approach to leadership and a commitment to staff development and continuous improvement.
Desired Qualifications*
- Previous formal staff-supervision or management experience, particularly with senior staff or other experienced healthcare professionals.
- Experience leading initiatives to reduce avoidable write-offs, prevent denials, or improve reimbursement and clinical workflows.
- Experience establishing team operating practices, project prioritization processes, or performance measures.
- Experience with Epic SlicerDicer, Tableau dashboards, and other revenue cycle reporting tools.
- Project management certification or formal process-improvement training.
- Coding certification or experience with hospital and professional coding.
- Experience supporting multiple clinical specialties or cross-organizational initiatives.
- Knowledge of Michigan Medicine systems, clinical operations, and Revenue Cycle structure.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
This position is a 100% remote position where you will work from home/virtually. The business office, located at 777 E. Eisenhower Pkwy, Suite 400, Ann Arbor, MI, will have space available to reserve for onsite work if/when necessary.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Reporting Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other University of Michigan campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled at any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.