Patient Services Associate

Responsibilities*

• Check in and check out patients of their in person and virtual care visits.
• Schedule new and return patient visits determining appropriate clinic provider based on specified standards.
• Schedule clinic visits, diagnostic services and ambulatory procedures for patients.
• Determine the existence of previous UMHS registration.
• Obtain and update insurance, financial, and demographic information with the patient.
• Notify patients of appointment changes.
• Inform patients of necessary preparations prior to visit or test in accordance with established guidelines.
• Collect cash and credit card payments from patients using charge capture system.
• Collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
• Provide information to patient regarding billing procedures.
• Reconcile clinic cash collections daily according to specified clinic standards.

Required Qualifications*

• High School diploma or GED.
• Demonstrated record of excellent attendance.
• Demonstrated active listening, written, verbal and information technology skills.
• Exceptional interpersonal skills and ability to work within a team setting.
• General office practices, ability to understand medical documentation, coding, and diagnosis.
• Strong organization and prioritization skills are required along with excellent customer service skills.
• Exhibits professional and positive image when interacting with patients, faculty, and staff.
• Able to handle multiple responsibilities in a fast-paced environment.
• Demonstrates strong problem-solving skills.
• Ability to communicate effectively.

Desired Qualifications*

• Solid understanding of computers, e-mail and Microsoft Office applications.
• Prior Cadence, MiChart and Aspect phone systems experience.
• Previous experience in an ambulatory care clinical setting.
• Experience working within a large, complex healthcare setting.
• Call Center or clerical experience with general office practices preferred.
• Knowledge of university policies & procedures.
• Clerical experience in medical hospital/office setting. 
• Knowledge of medical terminology. 
• Previous experience with automated scheduling system.
• Experience working within a large, complex health care setting. 
• Familiarity with Michigan Medicine electronic medical records systems.
• Knowledge of insurance carrier requirements.

Work Schedule

Shift: Mon-Fri, with late night rotation and weekend rotation

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.