How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
The University of Michigan School of Dentistry is looking for a dedicated Patient Accounts Supervisor to join our dynamic team. You will lead our team of Patient Business Associates, oversee cash management, and ensure seamless operations within our Patient Business Office. You will report directly to the Dental Business Office Manager. You will primarily work onsite at the School of Dentistry at the University of Michigan campus in Ann Arbor, MI. There is an opportunity for some occasional remote work in this position.
Mission Statement
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
School of Dentistry Mission:
Advancing health through education, service, research and discovery.
Why Work at Michigan?
Being part of something greater, of serving a larger mission of discovery and care - that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.
Responsibilities*
- Provide management to Patient Business Associates, including managing the team schedule, selection and assignment of staff, and assessing daily work flow and work load. Approve the definition of responsibilities for the Patient Business Office team and complete performance evaluations and expectations. Interview, hire, and train new team members. Approve staff time off and time reports. Monitor attendance of staff. Resolve operational issues and employee concerns for all staff
- Oversee the cash management process. Checking staff for accuracy, balanced cash bags, and reconciliation of collections. Prepare deposits for the bank. Prepare and create daily, monthly, and year-end financial reports for leadership
- Attend meetings to represent the Patient Business Office and report information back to staff. Provide direction to front desk staff regarding the collection of pre and post-service patient liability. Handle confidential information with care. Work in direct partnership with the front desk and leadership
- Maintain strong relationships across the school, with an emphasis on internal and external customer service
Required Qualifications*
- Bachelor's degree or equivalent combination of experience and education
- At least 2 years experience supervising a medical or dental office, including cash management
- At least 3 years of experience in a dental or medical billing setting that includes experience with prior authorizations of Medicaid and Healthy Michigan policies
- At least 3 years of experience with a computerized patient management system
- Progressive knowledge of spreadsheets such as Excel and Google and other Office products; perform functions in Excel and Google that allow for increased productivity and efficient use of information. Ability to use these tools to develop reports for presentations to leadership.
- Ability to work with diverse constituencies
- Ability to work within a team and exercise judgment; respect for confidentiality and discretion
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
School of Dentistry Vision:
Building on the strengths of its University and State, a diverse University of Michigan School of Dentistry community will lead the science and practice of dentistry with preeminent research, contemporary and engaged learning, and exemplary patient care in a vital and sustainable manner.
School of Dentistry Core Values:
COMPASSION
We encourage a culture of collaboration, collegiality and helpfulness based on empathy and respect.
LEADERSHIP
We shape the future leaders of dentistry.
EXCELLENCE
We intend to be the best at all we do.
RESPONSIBILITY
We promote integrity, professionalism, and accountability to ensure ethical decision making.
TRUST
We commit to honest transparent communication to build relationships.
CREATIVITY
We challenge existing knowledge to foster problem-solving and new discovery.
INCLUSION
We embrace and celebrate our diverse community.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.