How to Apply
Candidates must submit a cover letter summarizing relevant experience, skills, and salary requirements.
Job Summary
Michigan Medicine's Health Information Technology & Services (HITS) Enterprise Device Engineering and Management (EDEM) Team is seeking a highly talented, customer-and results-driven Microsoft Windows Systems Engineer.
The EDEM team manages a fleet of over 40,000 Windows devices across Michigan Medicine, the academic medical center of the University of Michigan. EDEM's mission is to provide customer-focused engineering services for the development and management of reliable, secure, and supportable computing devices.
You will possess a broad understanding of supporting the Windows desktop operating system in an enterprise environment. You will have strong analytical skills and experience with ITIL-based tools such as Service Now. You will be a driven individual constantly in search of ways to reduce operational overhead and improve efficiencies using incident trend analysis.
Responsibilities*
This role's primary responsibilities include the initial triage point for complex customer, Service Desk and Device Support issues, and maintaining endpoint health and compliance of the managed Windows fleet. You will have exceptional interpersonal and communication skills as well as a strong desire to resolve issues in a timely manner and with great care toward the customer. This includes troubleshooting and engineering support of the Windows desktop environment, including on-call support.
Required Qualifications*
Requirements for Senior Level:
- Bachelor's Degree in Computer Science or a related field, or equivalent experience
- 5-7 years demonstrating expert-level support of Windows operating systems, including management, troubleshooting, and general product lifecycle management in a diverse enterprise environment
Requirements for Intermediate Level:
- Bachelor's Degree in Computer Science or a related field, or equivalent experience
- 3-5 years demonstrating expert-level support of Windows operating systems, including management, troubleshooting, and general product lifecycle management in a diverse enterprise environment
Desired Qualifications*
- Working knowledge of / experience with endpoint management technologies, preferably Microsoft Intune, MECM/SCCM and Group Policy
- PowerShell command-line proficiency and intermediate scripting ability
- Experience with ITIL-based helpdesk ticketing systems (i.e., ServiceNow)
- Excellent analytical skills; the ability to interpret incident trends and draw conclusions, design solutions and make recommendations based on that analysis
- Ability to document architectural and procedural documentation for technical and non-technical viewers
- Excellent communication (written and verbal) and organizational skills (attention to detail) with the ability to interact effectively with employees at all levels within the organization
- Strong background in customer service, providing direct customer support
- Time management skills to work with multiple projects at various stages of development
- Ability to maintain a positive attitude while working in a dynamic, fast-paced environment
- Certification in one or more Microsoft areas (i.e., MCSE)
- Experience in Healthcare IT
- Ability to plan and execute a complex, multi-phased software development project on time
Work Schedule
This position is being offered as a Hybrid position. There will be times when it will be appropriate for you to work from home. There will be other times when you will be required to work onsite for meetings, and hardware testing/troubleshooting. This position will be 90% remote work.
On-Call rotation participation and after-hours support are required for this position.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Underfill Statement
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Additional Information
Benefits
We offer a benefits package that includes training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support. https://careers.umich.edu/benefits.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.