Patient Services Associate

Job Summary

Frontline interaction with patients and families performing clerical functions in a busy outpatient specialty clinic setting for Briarwood Health Associates Building #5. This job is offsite; therefore, parking is free and easily obtained. We are seeking a compassionate and enthusiastic Patient Services Associate to join our team. This individual will share our priorities which include high-quality medical care, excellent customer service, commitment to innovation, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources, and the ideal customer service experience. This position will provide primary support for the Divisions of Cardiology, Gastroenterology, and Rheumatology.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

• Check in and check out patients.
• Scheduling and coordination of patient appointments, tests and consults.
• Gather and verify patient demographics, insurance and other pertinent information.
• Prepare, maintain, and update forms, consents, and questionnaires.
• Provide general information to staff and families.
• Process patient charges, collect payments, and reconcile cash collections.
• Management of MiChart in-basket notes.
• Work with the nursing team, providers, medical assistants, call center and other team members to improve patient care and improve processes to enhance patient experience.
• Perform other related duties as assigned.

Required Qualifications*

• High School diploma or equivalent is necessary.
• 0-2 years of experience
• Clerical experience is necessary, preferably in a medical setting.
• Candidate must be an active team player with the ability to work independently; possess strong organization and prioritization skill; ability to handle multiple responsibilities in a fast-paced environment and demonstrated problem solving skills.
• The selected individual must also have excellent attendance.
• Individual must exhibit a professional and positive image when interacting with patients, faculty and staff.
• Must also adhere to a high standard of personal and professional conduct; possess excellent customer service, interpersonal, and communication skills; and demonstrated ability to interact with a diverse population.
• Ability to work effectively with a multidisciplinary team, proficient computer and keyboarding skills.
• Demonstrated actively listening and information technology skills.

Desired Qualifications*

• Basic medical terminology.
• Previous experience in an ambulatory care clinical setting.
• Knowledge of University and Department of Internal Medicine policy and procedures.
• Experience working with Cadence and MiChart and Insurance carriers. 

Work Schedule

Shift/Hours/Days:   Days/ 9:00AM - 6:00 PM/ Monday - Friday (hours may vary)

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.