How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Who We Are
The School of Dentistry is consistently ranked as the #1 dental school in the United States and the world. Our Mission, core values, and additional information about our College can be found on our college website.
Why Work at Michigan?
The University of Michigan also offers comprehensive benefits to help you stay well and to support you as you plan for a secure future. Benefits include:
- Generous paid time off for vacations, holidays, sick time, season days, and paid parental leave.
- A retirement plan that provides two-for-one matching contributions.
- Many choices for comprehensive health insurance
- Life insurance
- Flexible spending accounts for healthcare and dependent care expenses
- Work-Life Programs to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and mental and emotional health services.
Responsibilities*
- Welcome and check patients in.
- Determine existence of previous registration if applicable and verify update insurance information.
- If new patient, complete registration documentation.
- Verify proper consents are on file and completed.
- Obtain all signatures for non-covered service prior to appointment.
- Obtain copay amounts and give estimates to parent.
- Scan patient paperwork, insurance cards into MiDent.
- Check patients out; confirm payment was collected and billing and diagnosis codes were entered.
- Announce patient arrivals over the intercom in a professional manner.
- Schedule appointments for return visits.
- Triage calls within established guidelines for immediate attention for patient payments, directions and scheduling information.
- Schedule patients for multiple clinics; PreDoc, Graduate, and Pediatric Orthodontics.
- Determine insurance eligibility through patient card and verify with guarantor.
- Manage front desk mail, email and phone messages.
- Collect cash and credit card payments from patients using established guidelines to determine patient pay portion, insurance portion of professional courtesy as assigned.
- Reconcile clinic cash collections daily.
- Assist patients with billing and insurance inquiries.
- Display excellent customer service and attitude towards patients, students/residents, faculty and staff.
Required Qualifications*
- High school diploma or equivalent combination of education and experience is required with some college preferred.
- Considerable clerical experience is necessary including experience in an outpatient clinic setting.
- Knowledge of dental terminology.
- Exceptional interpersonal skills and the ability to deal with an extremely busy and hectic clinic environment.
- Knowledge of Word, Excel and Dropbox.
- Knowledge of dental insurance plans.
- Welcoming personality.
- Ability to work in a team environment.
- Ability to multi-task in a busy clinical environment.
- Excellent attendance record.
Desired Qualifications*
- Knowledge of axiUm/MiDent.
- Familiarity with the Dental School.
Work Locations
This position is located at the School of Dentistry at 1011 N University Ave Ann Arbor, MI
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.