How to Apply
Please note: A cover letter and resume are required for consideration for this position. The cover letter should be included in the same document as your resume and specifically address your interest in this position and outline particular skills and experience directly related to this position. A higher salary may be considered for an extraordinarily qualified candidate.
Job Summary
The Civil & Environmental Engineering (CEE) Student Services Manager will lead a team of three staff members in supporting approximately 450 graduate and undergraduate students and 40 faculty instructors. The team is responsible for the administration of the department's graduate programs (2 PhD, 3 MSE, and 3 MEng) and undergraduate programs (2 majors, 2 minors, and a certificate program). The role includes providing accurate and timely information to prospective and current students, faculty, and staff. You will oversee graduate student recruitment and admissions, general program administration, records and enrollment, advising and curricular issues, and financial aid for all programs. You will analyze student data and trends, address complex requests (e.g., College, Rackham, Employers), and manage student issues. You will report to the Department Administrator.
Who We Are
Michigan Engineers are world-class educators, researchers, students and staff who strive to build a people-first future. As part of a top national public research institution, Michigan Engineering's mission is to provide scientific and technological leadership to the people of the world, develop intellectually curious and socially conscious minds, create collaborative solutions to societal problems, and promote an inclusive and innovative community of service for the common good.
Responsibilities*
25% Personnel Management & Supervision
Hire, train, and evaluate staff; set and track goals; monitor professional development, overtime, office coverage, attendance, and timekeeping.
Plan and direct work, set hours, and document monthly responsibilities for three full-time staff members.
Appraise employee productivity and efficiency and recommend promotions or changes in status.
Develop instructional documents for improved efficiencies and reference them in the monthly tracking log.
Recommend professional development opportunities for team members.
Address complaints and grievances; discipline employees as necessary.
Ensure compliance with department, College, and University policies and procedures.
25% Oversight of Grad Student Admissions & Recruiting
Manage PhD admissions timelines and update the CEE Grad Committee Webpage and Google Forms for PhD admissions nominations.
Draft correspondence and admission letters for the Grad Committee Chair and all PhD admissions.
Update UGRAB, follow up on partial applications, process admission decisions, and verify accuracy of letters.
Lead the team to organize top-quality recruiting events for PhD and Master's students with the Grad Committee.
Train and oversee the Student Services Assistant in responding to prospective students' admissions queries.
Process admission decisions and related communications.
Attend and assist with department events, such as orientations, social activities, homecoming luncheons, recruiting events, and graduation receptions.
25% Instructional and Curriculum Programs Oversight
Oversee scheduling of classes, ABET materials, instructional support (textbooks, evaluations), exit surveys, degree audits, and student advising.
Develop new opportunities to enrich student experiences, such as mentoring programs, honors programs, or professional workshops.
Manage SURE/SROP programs, recruitment events, Dyer Loan program, and office assignments.
Ensure administrative forms and letters are accurately completed and student records updated.
20% Human Resources and Financial Aid
Verify and oversee the accuracy of financial aid award offers for undergraduate and graduate students.
Coordinate fellowship and student services budgets with the Unit Administrator and Research Administrators.
Process GSRA and GSI appointments, background checks, and offer letters.
Track Graduate Student funding and verify via HR reports.
Manage internal controls and compliance for student services and financial aid.
Develop and administer orientation sessions for Lecturers, GSI, Graders, and Instructional Aides.
Compile student award nomination packets and ensure timely submissions.
Advise students on leave of absence processes and resources.
5% Leadership
Foster a positive culture of teamwork and collaboration within the team and department.
Participate in staff development training, meetings, and committees, and facilitate training sessions when needed.
Collaborate with peers in similar roles to share best practices, program assessments and metrics.
Document and share policies to improve consistency, train staff, and ensure transparency.
Serve as backup for staff during high-volume periods or absences.
Manage a list of tasks to prioritize and plan projects.
Perform other duties as assigned.
Required Qualifications*
Bachelor's degree or equivalent experience
Minimum of 8 years of experience in student services administration, preferably with graduate programs, and at least 3 years of supervisory experience
Administrative experience in an academic department, including instructional support and graduate student funding
Demonstrated communication, organizational skills, and attention to detail
Ability to prioritize multiple projects and meet deadlines in changing environments.
Proficiency with technology applications, including web management, word-processing, spreadsheets, databases, collaborative file-sharing and data retrieval
Strong data analytics skills, including report generation and presentations
Commitment to customer service and ability to work effectively with diverse colleagues
Discretion, good judgment, initiative, and the ability to work independently and as a team
Familiarity with the GEO contract
Competency with M-Pathways or equivalent systems (e.g., PeopleSoft) for student administration functions
Desired Qualifications*
Competency using Business Objects to report from student and financial databases
Extensive knowledge of UM policies and procedures, especially regarding graduate students and Children on Campus
Proficiency with UGRAB/SIC database systems
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes here. The mode of work for this position is hybrid with the expectation that you will be in person at least 3 days per week.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third-party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. We do not have a candidate in mind and want to fill the position quickly to aid our students and student services staff. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.