Patient Services Associate-OR Front Desk Clerk - Pavilion

Job Summary

Michigan Medicine Operating Room (OR) and Post Anesthesia Care Unit (PACU) employees are committed to contributing to an exceptional experience for each patient and family. Ensuring a patient and family centered experience is a priority in the care of our patients. The individual chosen for this position will be responsible for meeting the highest standards of customer service including exhibiting a professional and positive image when interacting with patients, faculty and staff. This is a clerical Pavilion OR Front desk position for the Operating/Recovery Rooms Department. The candidate will learn OR Front Desk at Pavilion. Work shift will be Monday - Friday 10pm-6am. 

Responsibilities*

• Oversee and perform Pavilion Front Desk Operating Room clerical tasks
• Get report from the evening clerk and follow up as needed
• Remain present at the desk to answer calls, walk in questions, receive and distribute tubed products, etc. except when needed for work reasons
• Schedule add-ons, urgent and emergent cases 
• Place cases from waiting rooms to the assigned room per Charge Nurse or Charge Anesthesia.
• Accurately and completely fill out forms (call-ins, Schedule Change Log, etc.)
• Professionally and courteously field and route all phone calls, great and assist all that enter the OR Front Desk space
• Log venders as they come to the desk
• Give access to scrubs as needed
• Page anesthesia as needed put into ORMIS.
• Verify patient locations for patient pick up slips.
• Put Patients on call for the first cases
• Print O.R. schedule for charge nurses, anesthesia.
• Perform Billing and cycle counting functions
• Count all DPCs post-op and compare to schedule case count (write case count on top of schedule)
• Follow up/verify case count with nursing staff case count 
• Run and correct Billing Check for multiple procedures, Case Level daily.
• Run PACU Verification log to help identify the contact person for PACU issues/problems.
• Run PACU Phase I Start Date<>Stop Date and PACU Phase II Start Date<>Stop Date for the day being prepared to be billed.
• Work with PACU Clerk to correct dates and/or times information that appears on Start<>Stop reports.
• Enter post-op billing supplies, implants, equipment and instrument charges in ORMIS.
• Change/add/delete Procedure and Procedure levels post-op.
• Verify that the Room charge and Recovery Room charges have been generated prior to marking case Ready to send.  If information is missing, verify information with other departments and enter into system.
• Enter delayed billing.
• Run and correct Rooms Verification Report, making sure that all cases are appropriately assigned to a room (move cases out of wait rooms)
• Run and correct Billing QA report daily.
• Run Time Overlap and fix any times that are incorrect on this report.      The only cases that will be on the report are cases that started one date and ran past midnight and into the following day.
• Run Items not Transmitted report daily and follow up on missing charge items.
• Send all Implant sheets to billing.  
• Print charge summary reports and make adjustments/corrections prior to 4pm each day.
• Log, page for and send out specimens
• Print labels, wristbands, etc. 
• Adhere to high standards of teamwork by demonstrating adaptability, flexibility and consistently shares information and resources with others 
• Train new team members 
• Maintain accurate training documentation and checklists
• Other duties and projects as assigned

Required Qualifications*

• High school diploma or equivalent combination of education and experience 
• Excellent organizational, analytical and communication skills.
• Good investigative skills and strong attention to detail.
• Demonstrate effective problem-solving skills.
• Self-directed and motivated.
• Prioritizes work and manages time.
• Demonstrated ability to communicate and collaborate effectively with members of the healthcare team.
• Ability to sit for long periods of time. 
• Work well with minimal supervision and possess strong attention to detail.
• Excellent attendance. 
  

Desired Qualifications*

• Knowledge of hospital and surgical environment.
• Knowledge of ORMIS/MiChart, Centricity, other UMHS systems
• Bachelors Degree or comparable combination of experience and education.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

SUPERVISION EXERCISED:  None

SUPERVISION RECEIVED:   Reports to the OR Administrative Manager 

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.