How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Responsibilities*
Provide clinic operational support to the Pediatric Specialties ACU in an ambulatory care clinic setting. Coordinate and facilitate communication between physicians, nurse providers, clinic personnel, and patients regarding issues relevant to medical care. Assist in identifying and resolving clinic operational problems and train new staff members on the clinical support operations. Individuals must maintain excellent rapport in person or via the telephone with patients, faculty, and staff, within a team setting. Participate fully in the Lean in Daily Work (LIDW) model of continuous quality improvement.
- Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).
- Accurately verify patient information, including demographics, medical history, and insurance coverage.
- Provide customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival coordination, and telephone triage.
- Serve as a point of contact between patients, healthcare providers, and administrative staff.
- Communicate appointment changes, test results, instructions, and program-specific information to patients clearly and promptly.
- Correspond with providers and referring offices to obtain additional documentation and medical records.
- Coordinate appointments and services across multiple specialties
- Mail special instructions, intake questionnaires, and program packets to patients and families; follow up on returns.
- Maintain inventory of patient packet documents and order supplies as needed.
- Send, track, and manage completion of test measures, neuro-developmental, weight management, and program questionnaires.
- Forward faculty communications to patients using departmental email systems.
- Provide patient education regarding program commitments, procedures, and insurance coverage; provide outside resources for non-covered services.
- Provide technical support for virtual care services, including troubleshooting and preparation for video visits.
- Monitor in-baskets and triage messages received from patient portals.
- Complete FMLA, school notes, and other medical forms as required.
- Coordinate care with patients for labs, x ray and testing to be completed at outside facilities.
- Ensure all test results and reports are in MiChart prior to patient appointments. This may involve contacting patients, referring providers and outside facilities.
- Scan urgent documents into MiChart for upcoming appointments.
- Contact families to provide instructions for upcoming procedures
- Follow red call processes for urgent referrals.
- Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services.
- May collect payments, determine patient pay portions, and provide receipts.
- Provide backup coverage for other PSA or PSI roles as identified by leadership.
- Perform other related duties as assigned by clinic manager.
Skills You Have
Personal interaction involves giving and receiving sensitive and confidential information, evaluating and responding to concerns and complaints, to/from faculty, staff, administrators, patients, parents, relatives, students, and the public on a daily basis, utilizing appropriate customer relations skills at all times.
Supervision received from the ACU Administrative Manager.
Required Qualifications*
- Graduation from high school or an equivalent combination of education and experience
- Minimum 3 years of experience in a healthcare setting
- Excellent customer relation skills
- Working knowledge of Outlook, MiChart, MS Word, Excel, and Windows (word processing / computer skills)
- Excellent command of grammar and medical terminology.
- Strong organizational and communication skills.
- Ability to appropriately prioritize, organize and plan ahead (short- and long-term responsibilities)
- to meet deadlines.
- Proficiency in multi-tasking
- Accurate typing skills, 60-80 wpm
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.