How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Responsibilities*
Billing and Reconciliation
- Perform daily credit card reconciliations for the combined merchant account on a rotating schedule.
- Manage cash drawer assignments and assist front-end staff with reconciliation or posting questions.
- Support staff with tasks such as payroll deductions, guarantor changes, and insurance updates.
Charge and Work Queue Management
- Review and correct charge discrepancies, including missing, duplicate, or incorrect charges and modifiers.
- Prepare and communicate charge corrections to the PB clerical unit as needed.
- Monitor and resolve edits in designated work queues (e.g., POS WQ 1066, WQ 2679, WQ 1714, WQ 140, etc.).
Billing and Revenue Cycle Support
- Serve as a point of contact for clinic staff, patients, and families regarding billing and insurance inquiries.
- Obtain post-service authorizations and assist with appeals for denied claims.
- Attend Revenue Cycle Forum meetings and communicate updates to leadership and staff.
- Identify trends or recurring billing issues and collaborate with leadership and Revenue Cycle partners to implement corrective actions.
- Partner with the Ambulatory Care Unit Manager to submit and track CDM/EAP ID requests for new or revised procedures in MiChart.
Children's Special Health Care Services (CSHCS) - CMDS Clinics
- Ensure CMDS Clinic and provider NPIs are correctly added in CHAMPS for claims processing.
- Work with hospital billers to address denied or duplicate claims.
- Participate in CMDS meetings and assist in optimizing billing revenue for multidisciplinary clinics.
Other Responsibilities
- Provide back-up coverage for Pediatric Psychology benefit checks and authorizations as needed.
- Participate in ACU Leadership meetings and contribute to continuous improvement and revenue optimization initiatives.
Required Qualifications*
- High school diploma or equivalent.
- Two (2) to five (5) years of progressively responsible experience in healthcare billing, accounts receivable, or related financial operations.
- Demonstrated proficiency with billing systems, charge reconciliation, and insurance processing.
- Ability to work independently, apply sound judgment, and manage competing priorities effectively.
- Excellent interpersonal, communication, and customer service skills.
- Proficiency with personal computers and relevant software applications (e.g., Microsoft Excel, MiChart, or similar billing systems).
Desired Qualifications*
- Experience within a large healthcare or academic medical center environment.
- Familiarity with Michigan Medicine billing systems, workflows, and policies.
Knowledge of Medicaid/CHAMPS and Children's Special Health Care Services (CSHCS) billing requirements.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
Michigan Medicine values integrity, teamwork, and a commitment to excellence in patient care. The successful candidate will join a collaborative and dedicated team working to ensure financial accuracy and a positive experience for our patients and families.
Works under minimal supervision, exercising judgment and initiative in daily responsibilities. Complex issues are referred to higher-level staff or management as appropriate.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.