How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Mission Statement
MDentistry: advancing health through education, service, research and discovery.
MDentistry Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Inclusion.
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, to creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.
Why Work at Michigan?
The School of Dentistry is consistently ranked as the #1 dental school in the United States and the world. We embrace diversity in many forms and champion diversity of thought and culture. Our Mission, core values, and additional information about our school can be found on our website. The University of Michigan also offers comprehensive benefits to help you stay well and to support you as you plan for a secure future. Benefits include:
- Generous paid time off for vacations, holidays, sick time, season days, and paid parental leave.
- A retirement plan that provides two-for-one matching contributions after the first year of employment.
- Many choices for comprehensive health insurance.
- Life insurance.
- Flexible spending accounts for healthcare and dependent care expenses.
- Work-life programs to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and mental and emotional health service.
Responsibilities*
Answer incoming calls from established patients, providing timely and courteous assistance. Responsible for obtaining and updating surgical authorizations via phone, fax, and mail. Maintain and manage patient records and databases with a strong focus on accuracy, confidentiality, and compliance. Perform CPT and ICD-10 coding with precision to support accurate billing and documentation. Coordinate patient care across departments and utilize clinical systems such as MiChart and MiDent to ensure efficient and seamless workflows. Communicate effectively with faculty and staff to facilitate proper care coordination and scheduling. Triage referrals and schedule appointments based on clinical urgency and provider availability. Collect and verify insurance information, explain clinic workflows to patients, and confirm demographic details to support accurate billing and high-quality care delivery.
Resolve a wide range of patient concerns, including billing inquiries, referral issues, and retroactive authorization requests. Perform various administrative and clerical duties as assigned, such as uploading and indexing documents into MiChart and MiDent. Create and maintain patient charts, and utilize platforms including Dropbox, Box, Champs, Delta Dental, Blue Cross/Blue Shield, and other state and commercial insurance portals.
Communicate with referring dentists to obtain radiographs, correct referral information, and secure necessary authorizations. Manage medical consults by receiving, processing, and delivering them to the appropriate providers via fax. Follow up with patients regarding appointment scheduling, authorization approvals, and denials. Participate in meetings and contribute to special projects as assigned, supporting overall clinic operations and patient care coordination.
Required Qualifications*
High School diploma or GED and 2 years of experience working in a medical/dental office. Knowledge of basic medical or dental terminology and prior experience performing complex scheduling and financial counseling for patients. General knowledge of office practices and obtaining medical records. Excellent customer service skills, exceptional interpersonal skills and the ability to work well as a team player with ability to take direction and communicate with team and patients courteously and respectfully at all times. Demonstrated excellent communication skills and information technology skills. Energetic individual, motivated with a positive and professional attitude with an excellent ability to multi-task and work in a high volume area. Excellent organizational skills. Excellent attention to detail. Excellent attendance record. Flexibility required in all aspects of work assignments.
Work Locations
This position is located at the School of Dentistry at 1011 N University Ave Ann Arbor, MI 48109
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.