Job Summary
The Comprehensive Wound Care Clinic opened in November 2013 and began offering hyperbaric oxygen therapy treatment in September 2014. The Comprehensive Wound Care Clinic is located at Domino?s Farms. The patient population is complex with generally high-acuity. Many patients are wheel-chair bound. Care is individualized and specialized. The Clinic patient satisfaction scores are consistently in the 94-96th percentile. The Wound Care Clinic patients are seen routinely, therefore, the PSA works to complete clerical tasks and build respectful relationships with patients and their caregivers.
Provides general clerical support in a patient care environment. Arranges and coordinates support and ancillary services for patient care. Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage. Makes arrangements for admissions, transfers and processing of patient discharges. Responds to inquiries concerning department programs, services and activities.
Performs telephone triage and administrative support.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Responsibilities*
- Accurately and efficiently schedules patient appointments utilizing Cadence.
- Manages pre-arrival functions to assure all necessary information has been obtained for clinic visits.
- Serves as a resource for providers and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues.
- Responds to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions.
- Assists patients with payment questions on the phone or in person.
- Collects payments, co-pays and past due balances at patient check-in or check-out using established department guidelines.
- Reconciles clinic cash collections and credit card transactions daily according to specified clinic standards.
- Ensures completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charges.
- Participates in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.
- Leads a clinic team (Recognition, Celebrations, Everyday Lean Ideas, Supplies, Blue Folder Brigade, etc.)
- Perform other related duties as assigned.
Required Qualifications*
In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.
- High School Diploma or GED Or an equivalent combination of education and experience.
- Provides excellence in patient satisfaction.
- Possess strong keyboarding skills.
- Knowledge of multiple software systems Interacts effectively and builds respectful relationships within and between units and among individuals.
- Communicates effectively in ways that enhance productivity and build respectful relationships.
- Demonstrates active listening, written, verbal, and information technology skills.
- Shares relevant information.
- Adheres to high standards of personal and professional conduct.
- Responds positively to change, showing willingness to learn new ways to accomplish work.
- Adopts practices to improve work processes, enhance customer satisfaction and ensure excellence in daily work.
- Good attendance.
- Exceptional interpersonal skills and ability to work well within a team setting.
- Communicates effectively.
- Demonstrates active listening, written, verbal and information technology skills.
Desired Qualifications*
- Knowledge of basic medical terminology.
- Knowledgeable in Microsoft Excel, Word and Outlook
- Experience working within a large, complex healthcare setting.
- Familiarity with UMHS electronic medical record systems.
- Knowledge of University policies and procedures.
Work Schedule
- Day Shift - ability to flex shift between Monday-Friday
- Hours vary
Work Locations
The Comprehensive Wound Care Clinic is located in Domino's Farms, Ann Arbor, MI
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Underfill Statement
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.