How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and your experience or interest in working a non-traditional work schedule that includes evenings and weekends.
Job Summary
The University of Michigan Library in Ann Arbor is one of the world's largest academic research libraries. Any time the libraries are open, the Library's Circulation and Access Services and Divisional Library department (CASDL) staff are available to help faculty, students, staff, and visitors find and use our collections, services, and resources.
As a member of the Circulation & Access Services team, you will provide information, answer questions, and connect patrons to the services the library has to offer. Like all members of the Library Access and Fulfillment division, you will uphold our commitment to making our spaces, services, and collections welcoming, accessible, and safe for a diverse community of employees and users. We are the first point of contact providing information services in each of our library buildings. You will report to the Evening & Weekend Circulation & Access Supervisor at the Art, Architecture, and Engineering Library. This work will take place on campus.
In Library Access & Fulfillment, we value the cooperation that results from sharing and applying our different experiences, backgrounds, skills, talents, and interests to build an environment in which all our community members can flourish.
Why Work at Michigan?
The University of Michigan offers a comprehensive benefits package including:
- Health, dental, and vision insurance
- Generous time off (12 vacation days per year, and 15 sick days per year)
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Professional development opportunities
- Flexible spending accounts for healthcare and dependent care expenses
- Life insurance, long-term disability coverage, and more
Responsibilities*
- Perform Information Services desk responsibilities which include: maintaining user accounts, course reserve & physical material processing, and checking out and checking in physical and shelving material.
- Provide basic library and campus information services to users in-person and over email or phone.
- Complete forms about interactions at service desks to help inform decision-making related to service improvements at the Library.
- Respond to inquiries and communicate building access policies to library users.
- Prioritize competing tasks and communicate changes to staff on duty.
- Open and close buildings and service points.
- Help train and support the work of temporary employees and students.
Skills You Have
- High School Graduate or equivalent combination of education and relevant experience.
- 1+ years of experience in customer service work.
- 1+ years of demonstrated experience of strong communications skills and ability to respond to different types of questions and situations.
- Commitment to fostering a welcoming environment by recognizing and incorporating differing viewpoints, backgrounds, and ideas to enrich the organization.
- 1+ years of demonstrated aptitude for accuracy, attention to detail, and managing time effectively.
- Interest in a non-traditional work schedule, including evenings and weekends.
Work Schedule
The expected schedule for this position is Sunday-Thursday, 1:00pm-9:30pm. This work schedule may vary during weeks that contain holidays or academic breaks, and may be modified based on operational needs.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
Physical Requirements/Work Environment
- This role regularly works in loud, bright, and busy conditions.
- This role observes details on physical materials and computer monitors at close range (within a few feet of the observer).
- This role communicates accurate information and ideas to users so they will understand.
- This role continuously operates a computer and other office productivity machinery, such as a scanner, copy machine, and printer.
- This role works in a stationary position at a service desk for at least 50% of the time.
- The person in this position routinely moves through the building to access materials.
- The person in this position would need to regularly ascend/descend ladders to retrieve and shelve materials.
- The person in this position must be able to navigate the facility using the stairs during an emergency.
- This person may occasionally need to travel from building to building on campus (campus buses are available to ride for free).
- The person in this position must have the ability to move and/or transport materials that weigh up to 25 pounds.
For questions about this posting or to request accommodations, please contact [email protected].
Application Deadline
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.