Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Responsibilities*
- Answer incoming calls and electronic messages related to medication refills.
- Verify patient identity and confirm prescription details.
- Document all refill requests and communications accurately in the electronic medical record (EMR/EHR).
- Utilize electronic protocol database to review and process routine refill requests following clinical protocols or standing orders
- Collaborate with providers when necessary and route requests requiring provider approval or consultation to appropriate clinical staff.
- Communicate prescription status to patients and pharmacies.
- Collaborate with providers, nursing staff, and pharmacy personnel to resolve discrepancies and support patient needs.
- Maintain knowledge of insurance regulations, medication formularies, and refill guidelines.
- Adhere to HIPAA and all privacy, confidentiality, and patient safety regulations.
- Provide professional, compassionate, and informative customer service to patients and families.
- Adapt communication style to meet the needs of patients from diverse personal, professional, cultural, and socioeconomic backgrounds.
- Use excellent listening skills to receive and interpret detailed information from patients
- Program Responsiveness: Support program needs, including but not limited to, mentoring/orienting new staff, adapting to shifts in technology, workflow, and organizational priorities as the unit evolves and grows.
- Meet or exceed established quality and productivity standards.
- Demonstrate knowledge of and appropriately use internal and external resources.
- Provide functional supervision to assistive personnel and collaborate with colleagues, other disciplines, and community resources to ensure continuity of care.
- Perform other related duties as assigned.
- All meetings related to this position will be conducted in person or, when remote participation is required, staff will be expected to be on camera and actively engaged.
Expectations
- Demonstrated critical thinking skills through use of the nursing process, excellent problem-solving skills, and demonstrates ability to set priorities Proven ability to set priorities and manage multiple tasks efficiently.
- Demonstrated customer service, interpersonal communication skills, and the ability to build respectful relationships within and between units and individuals.
- Demonstrated accountability, dependability, and a strong record of attendance and punctuality.
- Adaptability and flexibility in response to changing clinic needs and patient situations.
- Demonstrated adaptability to changing needs and priorities based on unit, department, and institutional goals/objectives.
- Proficiency with typing and electronic health record documentation.
- Willingness to adapt to different populations i.e.: pediatrics, adult medicine as patient demands. Orientation and training would be provided for new subspecialties within primary care based on expansion of division.
Required Qualifications*
- Graduated from an approved school for practical nursing and a current licensure a Licensed Practical Nurse (LPN) in the State of Michigan is necessary.
- Minimum of one (1) year of nursing experience in the past five (5) years in healthcare, pharmacy, or call center setting.
Desired Qualifications*
- Familiarity with EMR systems. (EPIC).
- Minimum of one year of ambulatory care experience.
- Experience working with UMHS Policies.
- LPN experience within an ambulatory care setting (within the past five (5) years).
- Bilingual
Work Schedule
- Hours/Week: 40 Hours
- Shift/Hours/Days: Day Shift; includes weekends and holidays.
- Location: North Campus Administrative Complex (NCAC)
- This program is primarily considered an on-site position, there may be opportunities to work in a hybrid capacity depending on organizational policies and the evolving needs of the Centralized Medication Refill Line.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Contact Information
If you have questions regarding this posting or would like assistance with nursing opportunities please contact Nurse Recruitment at (734) 936-5183.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.