Job Summary
The Section of Plastic Surgery is seeking responsible clerical support for its busy Plastic Surgery/Orthopedic Clinic at Dominos Farms.
Responsibilities*
- Receive and assist patients, visitors, and staff.
- Schedule patient appointment with patients and /or referring clinic.
- Monitor waiting area activity and assure a clean, organized, and safe environment.
- Promote personal comfort and convenience of patients and families by routinely checking their needs.
- Provide information regarding hospitals and community services as needed.
- Process and compile patient paperwork for exams and clinical staff.
- Call patients to remind them of upcoming appointments.
- Utilize paging system to contact appropriate staff as required.
- Prepare patient itinerary and all other appropriate correspondence.
- Accurately and efficiently schedule patient appointments utilizing Cadence.
- Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits.
- Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations.
- Respond to patient inquires related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions.
- Assist patients with payment questions. Collect payments, Co-pays, and past due balances at patient check out using established department guidelines.
- Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards.
- Ensure completeness of visit information including type of visit reason for service, charge for service and diagnostic codes for processing professional and facility charges.
- Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.
- Perform other related duties as assigned.
Required Qualifications*
Graduation from high school or an equivalent combination of education and experience.
Desired Qualifications*
- Knowledgeable in Microsoft Excel, Word and Outlook
- Experience working within a large, complex healthcare setting.
- Familiarity with UMHS electronic medical record systems.
- Knowledge of University policies and procedures.
- 2-3 years of clerical and/or administrative experience required.
- 1-2 years complex scheduling for Plastic Surgery/Surgical Specialties.
- Knowledge of basic medical technology specific to wound care or surgical specialty.
- Provides excellence in patient satisfaction.
- Possess strong keyboarding skills.
- Knowledge of multiple software systems Interacts effectively and builds respectful relationships within and between units and among individuals.
- Communicates effectively in ways that enhance productivity and build respectful relationships.
- Demonstrates active listening, written, verbal, and information technology skills.
- Shares relevant information.
- Adheres to high standards of personal and professional conduct.
- Responds positively to change, showing willingness to learn new ways to accomplish work.
- Adopts practices to improve work processes, enhance customer satisfaction and ensure excellence in daily work.
- Good attendance.
- Exceptional interpersonal skills and ability to work well within a team setting.
- Communicates effectively.
- Demonstrates active listening, written, verbal and information technology skills.
Work Schedule
- Day Shift - ability to flex shift between Monday-Friday
- Hours vary
Work Locations
The Plastic Surgery Clinic is located in Domino's Farms, Ann Arbor, MI
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.