How to Apply
A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file.
Competitive salary available based on qualifications, experience and education of the selected candidate.
Job Summary:
Information and Technology Services (ITS) is seeking an ERP Business Analyst Senior for our Enterprise Application Services team. In this pivotal role, you will serve as a functional expert supporting the M-Pathways Student Administration System (PeopleSoft Campus Solutions) - with a focus on processes related to Financial Aid and Student Financials.
Your day-to-day will include partnering closely with offices across the university, especially the Office of Financial Aid and Student Financial Services' to understand their needs, document requirements, analyze and design solutions, and ensure system reliability. You'll communicate clearly with customers, investigate and resolve complex issues, and help deliver excellent campus-wide service.
You'll collaborate with a dynamic team of analysts and report to the ERP Business Analyst Lead. If you thrive in a collaborative environment and are passionate about using technology to improve the student experience, we invite you to apply.
Who we are:
Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS's mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information about ITS, visit: https://its.umich.edu/about
Modes of Work:
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Responsibilities:
- Be a functional expert for M-Pathways Student Administration System (PeopleSoft Campus Solutions) ongoing use and maintenance
- Work with a collaborative team to provide daily operations and support for financial aid and student financials systems
- Evaluate systems and process problems; determine priority of response and follow-up for customer requests
- Work with customers to gather requirements for changes to business processes and information systems
- Analyze business and user needs; Document functional requirements; Identify dependencies and integration needs
- Develop and document designs for new applications and existing applications; Identify areas for improvement and make recommendations for enhancements
- Execute test plans to support infrastructure, software upgrades and releases
- Use SQL-based query tools for analysis and customer support
- Lead projects and delegate tasks to meet customer expectations
- Participate in strategic planning and setting of technical direction for the department
- Make independent decisions that impact operations
Required Qualifications:
- Bachelor's degree in a related field or equivalent combination of education, certification and experience
- Minimum of four years demonstrated experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization and troubleshooting
- Demonstrated skills in data analysis and process modeling tools and techniques
- Previous experience working with enterprise student information systems, related to financial aid or student financials
- Demonstrated skills for the job Responsibilities listed above
Desired Qualifications:
- Experience working with PeopleSoft Campus Solutions
- Knowledge of Federal, State, and Higher Education regulations related to financial aid and student financials
- Experience working with financial aid or student financials systems integrations (for example, SAIG, COD, CPS, Nelnet QuikPay, Oracle Peoplesoft Financials)
- Knowledge of General Ledger Fund accounting and rec
Benefits at the University of Michigan:
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
- Generous time off
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
- Dental and Vision Insurance
- Parental and Maternity Leave
Application Deadline:
Job openings are posted for at least seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.