Job Summary
The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers through processes and enabling technology.
The SSC maintains a strong focus on customer service with expectations for timely and accurate processing of requests. Reporting to the Supplier Management Supervisor, each Accounts Payable Supplier Management Intermediate Associate serves as an important member of the Accounts Payable Supplier Management Team. Each Intermediate Associate is responsible for processing accounts payable transactions received by the SSC and completing all associated tasks. This position will specifically be tasked with vendor management within Accounts Payable. You will be working in a high-volume, transactional environment that requires a strong attention to detail. This position is expected to meet productivity & accuracy standards.
Work Location:
Because occasional on-site presence may be required, you are expected to live within a reasonable commuting distance to Ann Arbor. You are required to have a high-speed internet connection and a designated working space in your home. The home work environment should be free of distractions to ensure focus. You will have access to confidential information; therefore, the workspace should provide adequate privacy to protect sensitive information. Equipment, including a laptop and monitors, will be provided for your use. Occasional overtime may be required to ensure customer requests are completed on time.
Please note:
- This position is a 2-year term-limited, 40 hours per week
- Visa sponsorship is not available for this position
Responsibilities*
- Manage and process supplier additions, reactivations, and updates in the system
- You will spend 80% of your time completing transactions
- Maintain a high level of team participation and coverage, including team development, team projects, and knowledge transfer within the team
- Oversee supplier relations inquiry management
- Identify, research, and provide guidance to customers or suppliers regarding their requests
- Understanding of IRS TIN matching, W-9 form processing, government-restricted parties (use of Visual Compliance), and sanctioned countries
- Participate in continuous improvement opportunities and activities
Required Qualifications*
- High School diploma or equivalent
- 1+ years of experience providing customer service
- Intermediate level proficiency with data entry and computer skills
- 1+ years of experience with business software solutions
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:
- Seven paid holidays, one floating holiday, and four paid season days
- A retirement plan that provides two-for-one matching contributions
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.