How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Department Overview
Health Information Technology & Services (HITS) plays an integral role in the success of Michigan Medicine (MM) by providing clinicians, educators, researchers, students, and staff with exceptional technology-related information, products, services, and support. HITS also provides institutional expertise related to IT strategy, security, infrastructure, and resource management.
Division Overview
The HITS Academic IT division (Acad IT) serves the education and research communities at the University of Michigan Medical School (UMMS). We engage faculty, students, and staff to provide a holistic portfolio of software, applications, infrastructure, device support, and custom projects to enable innovation and excellence.
Job Summary
The Academic IT Division of HITS seeks a collaborative, innovative, and service-oriented leader to serve as Director of Enterprise Applications and Development. Reporting to the Deputy Chief Information Officer and Senior Director of Academic IT, this position provides strategic and operational leadership for the division's enterprise application service areas and leads a high-performing team responsible for critical research and education technology platforms.
The Director oversees application services supporting Epic research workflows and functionality, biospecimen management, clinical trial management systems, custom software, and other enterprise research and academic applications. This role is responsible for guiding the full application lifecycle, including strategy, development, integration, deployment, optimization, and ongoing operations, in support of Michigan Medicine's research and academic missions.
Success in this role requires a strong and visionary leader who can build collaborative partnerships, develop and mentor teams, drive innovation, and navigate complex organizational environments. The Director will represent Academic IT through active participation in Michigan Medicine IT governance, strategic planning, and cross-functional initiatives, helping shape technology strategies that advance institutional priorities and improve operational effectiveness.
Responsibilities*
Strategic Leadership & Planning
- Provide strategic leadership for enterprise application services in support of Michigan Medicine's academic mission and vision.
- Lead complex organizational change initiatives, including communication and stakeholder engagement strategies, to support successful adoption and operational effectiveness.
- Identify emerging trends, technologies, and opportunities related to application services and collaborate with stakeholders to assess organizational impact and priorities.
- Contribute to strategic, technical, application, and project planning efforts across the Academic IT division.
- Serve as a leader and representative for Academic IT and UMMS in institutional initiatives, committees, governance groups, and workgroups related to IT services.
Application & Service Delivery
- Oversee the full lifecycle of application services, including planning, design, selection, development, testing, implementation, integration, maintenance, and ongoing operations.
- Ensure application services effectively support the needs of the UMMS, including faculty, staff, and institutional partners.
- Establish and maintain operational processes, procedures, standards, and best practices to ensure high-quality, customer-focused service delivery.
- Ensure effective management of work assignments, workload balancing, project tracking, demand management, and service delivery across the Academic IT portfolio.
- Ensure projects and operational initiatives are delivered on time, within budget, and aligned with organizational priorities.
Stakeholder Engagement & Collaboration
- Partner stakeholders and leadership from across UMMS, Office of Research, Clinical Trial Support Office, Medical Education, Graduate Medical Organization, and other IT organizations to understand and address evolving technology needs in support of research and education.
- Collaborate with HITS senior leadership, governance bodies, and institutional committees to advance enterprise application strategies and strengthen cross-functional partnerships.
- Foster strong relationships across Michigan Medicine and the University of Michigan to support collaboration, alignment, and high levels of customer satisfaction.
Leadership & Staff Development
- Lead, mentor, and develop a diverse team of IT professionals, including managers and technical staff.
- Oversee recruitment, onboarding, coaching, performance management, compensation administration, and employee relations activities.
- Promote a culture of collaboration, accountability, continuous improvement, and professional growth through training, cross-training, and career development opportunities.
- Provide leadership and guidance to managers to support effective team operations and staff success.
Operational Management
- Maintain oversight of operational and project budgets, ensuring alignment of staffing, technology, testing, materials, and capital investment needs with organizational priorities, in coordination with finance partners and the Senior Director for the division.
- Manage service demand, resource allocation, and operational priorities to ensure sustainable and effective delivery of application services.
- Monitor operational performance and implement improvements to enhance efficiency, service quality, and organizational value.
Innovation & Continuous Improvement
- Stay current on industry trends, emerging technologies, and best practices related to research and academic IT services.
- Evaluate and implement innovative technologies and processes that support Michigan Medicine's research, education, and operational objectives.
- Drive continuous improvement initiatives that enhance service delivery, operational maturity, and user experience.
Required Qualifications*
- Bachelor's degree
- 8-10 years of progressively responsible experience leading and managing IT services and operations.
- Minimum of 7 years of management experience overseeing large, diverse teams (10 or more staff) with varying roles and responsibilities.
- Demonstrated ability to effectively lead, mentor, and develop staff, including experience with recruitment, onboarding, performance management, employee relations, compensation administration, and professional development.
- Experience leading and supporting enterprise application services across multiple departments, business units, or organizational functions.
Desired Qualifications*
- Master's degree in a related field.
- Experience working within an academic medical center, higher education, or research environment.
- Demonstrated leadership experience overseeing complex, enterprise-wide applications and systems across cross-functional organizations.
- Experience supporting research and academic technology platforms, including application integration and data-sharing initiatives.
- Proven ability to develop and execute enterprise application strategies while building organizational alignment and stakeholder buy-in.
- Strong operational and technical leadership experience, including vendor management, infrastructure oversight, and application service delivery.
- Demonstrated success leading teams in dynamic, complex environments with competing operational and project priorities, including resource and capacity management.
- Experience participating in governance programs, executive committees, and institution-wide strategic initiatives.
- Strong financial management skills, including budget planning, forecasting, monitoring, and stewardship.
- Experience evaluating, recommending, and implementing emerging technologies to support organizational goals.
- Excellent verbal, written, and presentation skills, with the ability to communicate effectively to diverse audiences ranging from technical teams to executive leadership, healthcare professionals, government officials, and external stakeholders.
- Proven commitment to customer service excellence and building strong collaborative relationships.
- Experience with leadership development, staff mentoring, and fostering a culture of continuous improvement and professional growth.
- Familiarity with Michigan Medicine Human Resource policies and practices and university administrative systems such as Emburse, timekeeping, and related business tools preferred.
- Strong collaboration and stakeholder management skills, with the ability to build effective partnerships across technical and non-technical teams.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Locations
This position is being made available with the ability for you to negotiate alternative work schedules and remote/on-site options to suit your work-life balance.
Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan. Apply to be part of a strong team that partners with our institution, community, and each other.
Additional Information
Benefits
We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.