CME Shared Services Operations Specialist

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

The CME Shared Services Operations Specialist serves as a key operational partner within the Office of Continuing Medical Education & Lifelong Learning (OCME&LL). This position supports the delivery of centralized administrative and operational services that enable accredited continuing medical education (CME/CPD) programs across Michigan Medicine and its affiliated health systems.

The specialist ensures that CME activities are delivered efficiently, consistently, and in alignment with accreditation, regulatory, and institutional standards. Responsibilities include ownership of core workflows within the CME management system (MiCME/CloudCME), maintenance of compliance documentation, coordination of operational processes across departments and affiliates, and high-quality service to faculty planners and program teams.

Working in close coordination with the OCME&LL Operations Manager and partnering with reporting and finance colleagues, this role operates with a high degree of independence and professional judgment. The specialist evaluates systems and workflows, applies operational analysis to identify opportunities for improvement, and develops practical, well-defined solutions that enhance reliability, efficiency, and service across the CME enterprise.

This role is well-suited for an operations-minded professional who enjoys improving systems, proactively solving problems, and supporting complex educational programs in healthcare or academic settings.

Responsibilities*

Shared Services CME Operations & Systems Management (40%) 

• Manage the full lifecycle of CME activities within MiCME/CloudCME, including application intake, activity setup, registration, attendance tracking, credit documentation, and close-out
• Deliver centralized administrative and operational support to departments and affiliate partners using standardized tools and workflows, fostering collaborative working relationships across clinical, academic, and administrative teams
• Configure and maintain templates, processes, and system settings to support consistent and reliable operations
• Ensure accuracy, completeness, and integrity of activity and learner data
• Maintain accurate, organized operational and compliance documentation, including best practices and standard operating procedures
• Monitor daily operational processes and resolve issues efficiently
• Participate in team initiatives and perform other duties as assigned

Compliance & Accreditation Support (20%) 

• Review CME activities and documentation to ensure alignment with accreditation standards and institutional policies
• Maintain complete, audit-ready activity files, disclosures, and required compliance records
• Support accreditation and commendation reviews, internal audits, and quality assurance processes
• Serve as a knowledgeable resource to faculty and staff regarding CME standards, policies, and procedures
• Promote consistent practices that safeguard the integrity and independence of accredited education

Affiliate & Shared Service Support (15%) 

• Serve as a primary operational contact for affiliate CME programs, including UM Health-West and UM Health-Sparrow, supporting consistent service delivery across sites
• Coordinate workflows and system use to ensure alignment with Michigan Medicine standards
• Provide proactive and responsive professional service, including training, guidance, and operational support to faculty planners, administrative partners, and stakeholders
• Identify opportunities to harmonize processes and improve the affiliate experience

Reporting & Financial Process Collaboration (15%)

• Partner with Data and Finance team members to support accurate participation, credit, and financial processes
• Prepare and validate operational data and documentation needed for reporting and reconciliation
• Assist with tracking registrations, attendance, and required supporting information
• Collaborate on the development of dashboards and operational metrics

Process Improvement & Operational Excellence (10%)

• Support a culture of continuous improvement and operational reliability by regularly evaluating operational workflows and identifying opportunities to enhance efficiency, consistency, and user experience
• Translate operational needs into practical, achievable system or process improvements
• Develop well-defined recommendations and implementation plans
• Partner with the OCME&LL Operations Manager to prioritize and execute improvements

Required Qualifications*

• Bachelor's degree or equivalent combination of education and experience in healthcare administration, education, public health, business, or related field
• Minimum two years of experience in program operations, healthcare or academic administration, or a similarly complex environment
• Experience working with learning management systems, databases, or enterprise software platforms
• Exceptional organizational, analytical, and problem-solving skills with attention to detail and an ability to manage multiple priorities
• Excellent written and verbal communication skills with a commitment to customer service
• Demonstrated ability to work independently with minimal supervision and exercise sound professional judgment
• Proficiency with Microsoft Office and Google Workspace, including specifically Excel and reporting tools, with demonstrable ability to learn new systems and platforms

Desired Qualifications*

• 2+ years of experience supporting accredited CME/CPD programs
• Familiarity with CloudCME/MiCME or similar learning management systems
• Experience in compliance-sensitive or regulated healthcare environments
• Demonstrated systems thinking and ability to understand interdependencies across processes and stakeholders
• Experience in analyzing workflows and implementing operational or process improvements
• Experience collaborating effectively with finance or reporting teams
• Ability to translate business or operational needs into practical, actionable solutions

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

Monday-Friday

Work Locations

This position operates in a hybrid format. The OCME&LL team meets in person approximately once per month in Ann Arbor, MI.  Work is primarily performed remotely.

Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.