How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Mission Statement
Mission Statement of the University of Michigan School of Dentistry:
Enhancing health through education, service, advocacy, research, and discovery.
Vision:
As a global leader in integrated health, we drive innovation through groundbreaking research and transformative education, preparing future-ready leaders to deliver equitable, exceptional care and advance the dental profession.
Core Values:
- Compassion:
We approach each interaction with collegiality, empathy, and professionalism, recognizing the unique contributions of each individual. - Leadership:
We empower each person to lead and contribute to our shared goals. - Excellence:
We uphold high standards and drive progress in healthcare. - Responsibility:
We promote integrity, professionalism, and accountability to ensure ethical decision-making. - Trust:
We commit to an honest, transparent environment that fosters healthy relationships. - Creativity:
We approach problems with bold thinking by crafting innovative solutions that benefit our community. - Belonging:
We embrace and celebrate our diverse community by fostering a sense of inclusion and belonging.
Job Summary
The University of Michigan School of Dentistry, founded in 1875 in Ann Arbor, is a top-ranked, world-renowned institution for dental education, research, and clinical care. It consistently ranks among the top dental schools globally, offering DDS, dental hygiene, and advanced graduate programs, including a unique program for internationally trained dentists.
As a Patient Services Associate, you will provide basic customer service and clerical support to patients in the School of Dentistry, including, but not limited to, the following responsibilities.
Please Note:
- Visa sponsorship is not available for this position.
Responsibilities*
- Opens, closes and maintains clinic schedules for Graduate Periodontics.
- Schedules surgeries including surgeries requiring IV sedation, and other patient appointments.
- Coordinates same day appointments with other clinics and offices.
- Financial counselor to patients-goes over treatment plans.
- Configures and collects amount due from patient.
- Reconciles cash and credit card payments.
- Requests prior authorizations and looks up ICD-10 codes.
- Manages all aspects of internal and external referrals after patient is assigned to a resident.
- Registers new patients, sends out new patient packets.
- Answers calls and voicemails.
- Schedules as appropriate or triages to appropriate place.
- Greets and checks in/out patients and gives parking passes.
- Verifies demographics.
- Back-up support for DFA Perio and info desk.
- Supports and interacts with all faculty, staff, and Residents.
- Works daily and monthly reports. also provides reports to the program director as required.
- Prepares adjustments for supervisor to review and sign.
- Retrieves and Distributes mail.
Required Qualifications*
- Graduation from high school or an equivalent combination of education and experience.
Desired Qualifications*
- 1 year of customer service experience.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Schedule
Monday - Friday, hours to be determined
Work Locations
School of Dentistry, 1011 N. University Ave, Ann Arbor, MI 48109
Additional Information
We are committed to maintaining a safe and healthy work environment for everyone. As part of the onboarding process, all candidates are required to submit their immunization records to Occupational Health Services (OHS) prior to their appointment start date to verify their immunization status. The process includes completing a two-step TB test for all new hires and providing proof of Hepatitis B immunization for clinic-facing roles. Additional immunizations may be necessary based on public health guidance or specific job responsibilities.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.