How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job Summary
The Allied Health Intermediate Supervisor for Rogel Cancer Center Ambulatory Care Unit provides leadership and oversight for Medical Assistants and clinical support staff within a fast-paced ambulatory care environment. This position is responsible for supervising daily operations, coordinating staffing and workflow processes, supporting employee development, and ensuring the delivery of high-quality, patient-centered care. Working closely with providers, nursing leadership, and interdisciplinary teams, the supervisor promotes operational excellence, regulatory compliance, staff engagement, and continuous process improvement. The ideal candidate is a collaborative leader who is passionate about developing teams, enhancing the patient experience, and driving efficient clinic operations across multiple practice locations.
Responsibilities*
- Provide direct supervision and oversight of Medical Assistants and assigned clinical support staff to ensure efficient daily operations, appropriate staffing, and quality patient care.
- Perform responsibilities, including interviewing, hiring, onboarding, training, performance evaluations, employee development, corrective action, and recommendations, consistent with institutional policies.
- Plan, assign, coordinate, and evaluate the daily work of assigned staff to ensure appropriate coverage, productivity, and operational efficiency.
- Develop and maintain weekly staffing schedules, adjusting assignments to accommodate staffing needs, employee availability, and clinical operations.
- Collaborate with clinic leadership to assess staffing needs, coordinate staff assignments, and ensure appropriate Medical Assistant support for clinical services.
- Develop, coordinate, and oversee orientation and onboarding schedules for newly hired staff, ensuring successful integration into assigned clinical areas.
- Coordinate and conduct staff education, in-service training, and competency development activities to support clinical proficiency and adherence to established standards.
- Monitor staff performance, attendance, productivity, and compliance with departmental expectations, providing coaching, feedback, and corrective action as appropriate.
- Ensure compliance with applicable regulatory requirements, safety standards, institutional policies, and established Medical Assistant scope of practice and competencies.
- Develop, implement, and maintain standardized workflows, operational procedures, and clinical support practices to promote consistency, efficiency, and quality patient care.
- Collaborate with providers, nursing leadership, clinic management, and interdisciplinary teams to support patient flow, clinical operations, and effective communication.
- Identify operational challenges and opportunities for process improvement, implementing solutions in collaboration with departmental leadership.
- Assist with monitoring operational expenses, staffing resources, supply utilization, and budget performance, identifying opportunities for efficiency and cost management.
- Oversee the ordering, distribution, inventory, and maintenance of clinical equipment, instruments, and supplies to ensure operational readiness.
- Evaluate and recommend equipment, supplies, and other resources necessary to support clinical operations.
- Coordinate and support clinical training experiences for students and trainees, including assignments, supervision, and evaluation as appropriate.
- Address employee, provider and other team members concerns, workplace issues, and operational challenges in a timely and professional manner, escalating complex matters to appropriate leadership when necessary.
- Promote a positive, collaborative, and accountable work environment that supports employee engagement, professional development, and teamwork.
- Support departmental quality improvement initiatives, regulatory readiness, and organizational priorities.
- Provide direct clinical support and perform duties consistent with subordinate staff roles when operationally necessary, while maintaining primary supervisory responsibilities.
- Provide supervision across multiple clinical locations, including workforce planning, staffing coordination, standardization of Medical Assistant orientation and competencies, staff development, and independent decision-making to ensure consistent practices, operational efficiency, and quality patient care.
- Perform other duties as assigned.
Required Qualifications*
- Associate's Degree
- 1-3 years prior supervisor experience.
- Reasonable relevant clinical experience is also necessary.
Desired Qualifications*
- Minimum of 3-5 years of progressively responsible experience in ambulatory healthcare operations, clinical supervision, or related leadership roles.
- Ability to manage competing priorities, adapt to changing operational needs, and provide effective leadership in a fast-paced academic medical center environment.
- Previous supervisory or management experience overseeing Medical Assistants or other allied health professionals in a complex healthcare environment.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.