How to Apply
To be considered, please submit a resume and a cover letter as a single document. In your cover letter, briefly describe your interest in the role and how your experience aligns with the position.
Who We Are
The Stephen M. Ross School of Business at the University of Michigan is a globally recognized leader in business education, committed to building a better world through business. Through powerful ideas, purpose-driven leaders, and meaningful impact, Ross empowers individuals and organizations to make a positive difference. Our community is guided by core values that emphasize innovation, continuous learning, and excellence. Together, we strive to develop leaders who drive change and create lasting impact across industries and communities. Learn more about Ross here.
Job Summary
The Ross School of Business Office of Undergraduate Programs is one of the nation's leading undergraduate business programs, providing students with an exposure to business disciplines within a broad liberal arts education. The Office of Undergraduate Programs also provides community outreach programs to high school students, community college students, and current University of Michigan students.
This position is responsible for executing a high-level of professionalism and customer service to prospective students seeking admission to the Ross School of Business. It also provides program support in the areas of application review, event management, and recruitment. You will report to a Ross Assistant Director and support the undergraduate admission processes. You will contribute to our positive and inclusive work community by building trusting partnerships across the school and creating impactful experiences.
This hybrid position is based in Ann Arbor, MI, with an expectation of three days per week on-site. The role may require occasional domestic travel, on-call responsibilities, and work outside standard business hours, including early mornings, evenings, or weekends. This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of hire and maintain that authorization throughout employment.
For additional details about the position, please review the full job description. If you have questions, contact [email protected].
Responsibilities*
Admissions Recruitment (40%)
- Be the first line of contact for Ross Undergraduate Admissions and implement an organized large volume student service interface
- Provide information on admission requirements, procedures, and application status.
- Hold specific responsibility for answering the Ross Undergraduate Admissions email account and assisting with oversight of the Ross Undergraduate Admissions email management system
- Co-write (in collaboration with the Assistant Director), maintain, and manage the use of scripts for common responses to general inquiries
- Respond to inquiries and complaints from students, parents, staff, faculty, and outside agencies, by ensuring a response and facilitating engagement with Ross Undergraduate Admissions and Office of Undergraduate Programs staff as necessary
- Work with Ross ITS to maximize roster usage and the check-in tools utilized during information sessions and workshops
Admissions Events (25%)
- Provide support for admissions events, including monitoring a registration system for information sessions, scheduling personalized visits and tours, reserving rooms, communicating with guests about parking, hotel and travel arrangements, and campus resources
- Provide Ross admissions tours to university guests, current and prospective students, and their families
- Attend recruitment events and assist the Director and Assistant Directors in event management and logistics, including management of the information session and application workshop check-in process
- Represent the Ross School of Business and Undergraduate Admissions team at on- and off-campus recruitment events
Admissions Processing (20%)
- Compile, track, and scan communications and application materials received by applicants to ensure that any additional information provided is sorted, documented, and escalated to the appropriate admission review committee member
- Help with communications related to the application and enrollment process, including communications regarding missing application credentials to ensure that applications are complete
- Update the customer relations management system and database with incoming and outgoing communications
- Be the contact for external transfer students on application materials, meeting admission requirements, and questions regarding transfer credit equivalencies
- Help process international documentation and the undergraduate student visa transfer process
- Manage systems within Wolverine Access, including application status and program action reason status entry
- Perform system batch loading of admission decisions, and help admit process
Respond to and schedule current student FERPA requests and appointments as dictated by the university records policy - Test the Admissions systems with Ross ITS to ensure functional specifications are met.
- Maintain electronic unit files with attention to confidentiality
- Review, read, and rate first-year admission applications as a first reviewer during peak reading season
- Proofread documents,
- Proofread and request updates to the website
- Maintain Admissions Manual
Required Qualifications*
- Bachelor's Degree and 1 year of relevant experience or equivalent combination of education and related experience.
- Demonstrated project management skills
- Customer service or quality management experience
- Demonstrated ability to provide data analysis, including spreadsheet management and proficiency with basic Microsoft Office or Google Suites
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
- Generous paid time off (Vacation, Holidays, Season Days, Maternity and Parental Leave)
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
- Flexible work arrangements
- Access to the onsite Fitness Center at Ross
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
Salary Information:
The salary offer range for this position is $46,100- $54,200. Salary offers are determined based on several factors, including a candidate's experience, skills, and qualifications, along with internal equity considerations. It is not common for new hires to be placed at the top of the range.
Union Affiliation
This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.