How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the postion and outline skills and experience that directly relate to this position.
Job Summary
This position is a member of the Ambulatory Care Services (ACS) Nursing leadership support structure within Michigan Medicine. The Business Process Consultant provides dedicated strategic, analytical, and project management support to the Associate Chief Nursing and Operations Officer (ACNO/ACOO) responsible for Procedural and Regional Programs while functioning as part of a coordinated ACS resource model. This role is responsible for translating complex clinical, operational, workforce, quality, regulatory, and financial information into actionable recommendations, executive briefings, business plans, and measurable outcomes. The Business Process Consultant will support strategic planning, nursing practice transformation, workforce optimization, scope-of-practice initiatives, care model redesign, quality and safety improvements, operational effectiveness, and regulatory readiness initiatives across Ambulatory Care Services. The ideal candidate demonstrates strong healthcare operational knowledge, exceptional analytical and organizational skills, the ability to synthesize complex information into strategic recommendations, and experience leading projects from concept through implementation, evaluation, and sustainment.
Responsibilities*
- Serve as a strategic advisor and project lead supporting the ACNO/ACOO for Procedural and Regional Programs.
- Represent ACS Nursing leadership on strategic initiatives, committees, task forces, meetings, and special projects.
- Lead and coordinate strategic planning efforts, operational assessments, and business process improvement initiatives.
- Conduct comprehensive analyses of clinical, operational, workforce, quality, financial, and regulatory data to support executive decision-making.
- Develop executive-level presentations, reports, dashboards, business plans, recommendations, and briefing materials.
- Support nursing practice transformation initiatives including scope-of-practice optimization, workforce redesign, staffing models, standardization efforts, and care delivery improvements.
- Perform benchmarking, environmental scans, literature reviews, and best-practice evaluations to support organizational priorities.
- Develop and maintain performance metrics, dashboards, scorecards, and reporting tools to monitor outcomes and strategic initiative execution.
- Provide project and portfolio management support including planning, tracking, issue resolution, reporting, implementation, measurement, and sustainment activities.
- Partner with Nursing Informatics, Finance, Human Resources, Quality & Excellence, Patient Safety, Accreditation & Regulatory Readiness, Professional Development & Education, operational leaders, physicians, APP leaders, and institutional stakeholders to advance strategic priorities.
- Evaluate operational and workforce opportunities related to productivity, position management, staffing optimization, quality outcomes, and resource utilization.
- Support ECCA, ACS Subcommittee activities, regional practice assessments, standing order reviews, CMS compliance initiatives, and other organizational priorities.
- All other duties as assigned.
Required Qualifications*
- Bachelor's degree in Health Services Administration, Nursing, Business Administration, Healthcare Administration, or an equivalent combination of education and experience.
- Minimum of five (5) years of progressive experience in healthcare operations, nursing operations, project management, strategic planning, business process improvement, healthcare analytics, or related fields.
- Demonstrated experience working with healthcare data and analytical tools such as Excel, Tableau, Power BI, Epic reporting applications, or similar platforms.
- Experience conducting operational assessments, strategic analysis, business planning, and performance measurement within a healthcare environment.
- Ability to synthesize complex clinical, operational, financial, quality, workforce, and regulatory information into actionable recommendations.
- Experience leading cross-functional projects and working effectively with executive leadership, physicians, nursing leaders, and multidisciplinary teams.
- Demonstrated problem-solving, influence, facilitation, and conflict-resolution skills.
- Strong written, verbal, organizational, and executive communication skills.
- Ability to work independently and manage multiple priorities in a complex healthcare environment.
Desired Qualifications*
- Knowledge of Michigan Medicine systems, policies, procedures, and organizational structure.
- Experience supporting nursing leadership, ambulatory care operations, or healthcare practice transformation initiatives.
- Knowledge of workforce optimization, staffing models, nursing practice standards, regulatory requirements, accreditation processes, and quality improvement methodologies.
- Experience with strategic planning, portfolio management, and executive-level reporting.
Familiarity with ambulatory care operations, procedural services, and regional healthcare delivery models.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Schedule
This is a full-time, 40 hour/week on-site position.
Work Locations
Michigan Medicine building at Green Rd, Ann Arbor Mi
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.