How to Apply
A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter of 1 page or less, please let us know how this role aligns with your career aspirations and skills. Please submit both the cover letter and resume as one file (because of system limitations).
Job Summary
Circulation and Access Service Assistants provide information, answer questions, and connect patrons to the services the Library offers. Like all members of the Circulation, Access Services, and Divisional Libraries (CASDL) team, this position is committed to making our spaces, services, and collections welcoming, accessible, and safe for all staff and users. We are the first point of contact providing information services in each of our Library buildings.
Supervisory Responsibilities: This position does not supervise employees, but may serve as a point of contact or support to other circulation assistants and student employees.
What You'll Do
Summary
- Perform information services desk duties, which include maintaining user accounts, course reserve and physical material processing, and checking out and checking in physical material and shelving material
- Provide basic Library campus information services to users in person, over email, and by phone
- Collect statistics on interactions at service desks to help inform decision-making related to service improvements at the Library
- Respond to inquiries and communicate building access policies to the Library
- Regularly open and close the Library and service points
- Help train and oversee the day-to-day work of temporary employees and students
- Report and track building related issues to Library Facilities and local building facilities
You Will Also Do:
- Oversee circulation functions (keys, carrels, holds, course reserves, patron accounts, lost and found)
- Provide physical collections support such as bindery preparation, stacks maintenance, or processing course reserves
- Handle basic printer, computer, and copier troubleshooting; report technology issues as appropriate
Skills You Have
High School Graduate or equivalent combination of education and relevant experience.
- Strong communication skills and demonstrated ability to adapt and respond to different types of questions and situations
- One year of experience in customer service environments
- Understands and values different backgrounds and perspectives and recognizes the importance of fostering a respectful and welcoming work environment.
- Ability to prioritize and manage time effectively
- Ability to work independently and in a collaborative environment
- Demonstrated aptitude for accuracy and attention to detail
You May Also Have:
- Demonstrated success learning new technology and computer software, including email, spreadsheet, and calendaring systems
- Previous experience working in a Library environment, especially in stacks or technical services
- Previous experience in inventory control, especially in a Library or collection management setting
- Familiarity with or ability to read music
Why Work at Michigan?
The University of Michigan offers a comprehensive benefits package including:
- Health, dental, and vision insurance
- Generous time off (12 vacation days per year, and 15 sick days per year)
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Professional development opportunities
- Flexible spending accounts for healthcare and dependent care expenses
- Life insurance, long-term disability coverage, and more
Modes of Work
This position is an onsite position but may be eligible for flexible work opportunities at the discretion of the hiring department. Flexible work agreements are reviewed annually and are subject to change depending on the business needs of the hiring department throughout the course of employment.
Additional Information
Physical Requirements:
- This role regularly works in loud, bright, and busy conditions
- This role observes details on physical materials and computer monitors at close range (within a few feet of the observer)
- This role communicates accurate information and ideas to users so they will understand
- This role continuously operates a computer and other office productivity machinery, such as a scanner, copy machine, and printer
- This role works in a stationary position at a service desk for up to 50% of the time
- This role regularly works in the Library stacks, moving physical material, bending, twisting, crouching, and lifting. This role regularly steps up and steps off of a step stool to reach materials
- This role regularly uses carts and book totes to move materials up to 50lbs at a time
Union Affiliation
This position is included in the bargaining unit represented by University Staff United, AFT Local 284, AFL-CIO, which represents Employees in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
For questions about this posting or to request accommodations, please contact [email protected].
Application Deadline
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended. Applications will be reviewed as received throughout the posting period and continue until the position is filled.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.